Rick Shadrick

Q: What is Rick Shadrick email address?

Email Rick Shadrick at rick.shadrick@unum.la. This email is the most updated Rick Shadrick's email found in 2026.

Q: How to contact Rick Shadrick?

To contact Rick Shadrick send an email to rick.shadrick@unum.la. (updated on March 04, 2025)

Operations Manager III, Customer Experience at Unum | Greater Chattanooga

About Rick Shadrick

Rick Shadrick currently serves as Operations Manager III in Customer Experience at Unum, where he plays a pivotal role in driving digital transformation and enhancing service excellence. In this capacity, Rick leverages his extensive expertise in operations management, project management, and customer-centric strategies to streamline support processes, improve customer satisfaction, and foster a culture of continuous improvement. His leadership is instrumental in implementing data-driven strategies that optimize digital adoption across various touchpoints, ensuring that Unum’s customer interactions are efficient, personalized, and aligned with the company’s commitment to service excellence.

Rick’s key projects often focus on integrating innovative digital solutions to enhance the customer journey, such as deploying advanced analytics for proactive issue resolution and automating routine inquiries to free up support teams for more complex, high-value interactions. His expertise in change management and digital strategy enables him to lead cross-functional teams through complex transformations, ensuring seamless adoption and sustained performance improvements. Additionally, Rick’s background in investigations and problem-solving equips him with a keen eye for identifying root causes and implementing effective resolutions, which directly contributes to improved customer success metrics.

With a proven track record in building high-performing teams, Rick emphasizes talent development and conflict resolution to foster a customer-first mindset within his team. His strategic focus on customer experience, combined with his skills in operations and project management, positions him as a key driver of Unum’s mission to deliver exceptional service and innovative solutions in the competitive insurance landscape.

Rick Shadrick Work