Rick Marro
Client Experience Manager at Fortress Security Risk Management | Rocky River, Ohio, United States
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Rick Marro serves as the Client Experience Manager at Fortress Security Risk Management, where he leverages over 20 years of expertise in project management, training, and business implementation to enhance client relationships and drive operational success. In his current role, Rick is pivotal in ensuring a seamless onboarding process for new clients, setting the foundation for a strong partnership. He actively engages with clients to understand their unique needs, allowing him to provide tailored strategic solutions that not only enhance operational effectiveness but also expand service utilization.
Rick’s commitment to customer success is evident in his proactive approach to maintaining the ongoing success of co-managed services. He excels in workload prioritization and cross-functional team leadership, fostering collaboration across departments to deliver exceptional results. By facilitating regular interactions with clients, he identifies opportunities for cross-selling and upselling, ensuring that clients fully leverage the breadth of Fortress’s offerings.
His expertise in change management and technology enables him to evolve and optimize project delivery plans, ensuring that clients receive the highest level of service. Rick’s passion for coaching and instruction shines through as he mentors his team, fostering an environment of continuous improvement and employee success. With a strong foundation in strategic planning and business acumen, Rick Marro is dedicated to driving growth and enhancing the client experience at Fortress Security Risk Management, making him an invaluable asset to the organization and its clientele.
Client Experience Manager at Fortress Security Risk Management in August 2024 to Present
Executive Escalation Manager at AT&T in September 2018 to August 2024
Gatekeeper Orchestrator-Specialist Network Support-Project Management and Ordering | Continued at AT&T in January 2018 to August 2024
BOE Project Team Lead at AT&T in November 2017 to September 2018
Project Manager- IP Flex Move Team at AT&T in October 2012 to November 2017
Technical Consultant at AT&T in January 2008 to October 2012
Sales Support Manager at AT&T in August 2005 to January 2008
Account Manager at AT&T in February 2004 to January 2006
Sales Executive at SBC in February 2004 to August 2005
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Bowling Green State University, August 1998 to August 2026
Rocky River
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Manage Services
Business Strategy
Major Accounts
Setup & Integration
Upselling
Soft Skills
Customer Experience Management
Strategic Communications
Presentations
Organization Skills
Troubleshooting
Construction Management
Facilitation
Training and Development (HR)
Relationship Building
Support Management
Multiple Project Coordination
Collaborative Problem Solving
Cross-functional Coordination
Workload Prioritization
Cross-functional Team Leadership
Workflow Management
Process Automation
New Product Rollout
Telco
Customer Relations
Employee Training
Customer Service Management
Negotiation
Customer Retention
Data Analysis
Coaching
People Management
Team Management
Accountability
Customer Support
Project Management
Defining Requirements
Teamwork
Critical Thinking
Project Coordination
Customer Satisfaction
Interpersonal Skills
Customer-Premises Equipment (CPE)
Unified Communications
VoIP
Wireless
MPLS
Telecommunications
Managed Services
Ethernet
Telephony
IP
Account Management
Customer Service
LAN-WAN
Management
Voice over IP (VoIP)
Strategic Planning
Business Development
Wireless Technologies
Decision-Making
Communication
Business Analysis
Writing
Product Development
Design Thinking
Customer Experience
Interpersonal Communication
Productivity Improvement
Influencing Without Authority
Business Acumen
Leadership
Change Management
Project Leadership
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Discover more about Fortress Security Risk ManagementWhat is Rick Marro email address?
Email Rick Marro at [email protected] and [email protected]. This email is the most updated Rick Marro's email found in 2026.
How to contact Rick Marro?
To contact Rick Marro send an email to [email protected] or [email protected]. (updated on September 01, 2024)
What company does Rick Marro work for?
Rick Marro works for Fortress Security Risk Management
What is Rick Marro's role at Fortress Security Risk Management?
Rick Marro is Client Experience Manager
What is Rick Marro's Phone Number?
Rick Marro's phone (216) ***-*427
What industry does Rick Marro work in?
Rick Marro works in the Information Technology & Services industry.
Rick Marro Email Addresses
Rick Marro Phone Numbers
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