Riana Rocha
Client Engagement Specialist at Appstar | San Diego, California, United States
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Riana Rocha currently serves as a Client Engagement Specialist at Appstar, where she plays a pivotal role in fostering strong, long-lasting relationships with clients within the dynamic SaaS landscape. Her expertise lies in developing and executing strategic initiatives aimed at enhancing customer satisfaction, reducing churn, and driving long-term retention—key metrics that directly impact the company's growth and stability. Riana’s deep understanding of software implementation and lease financing allows her to tailor solutions that meet the unique needs of each client, ensuring seamless onboarding and ongoing support.
In her role, Riana actively participates in customer rate reviews, identifying opportunities for upselling and cross-selling POS systems and related applications. Her proactive approach not only maximizes revenue potential but also ensures clients receive optimal value from Appstar’s innovative solutions. She collaborates closely with onboarding and operations teams, leveraging her strong communication and networking skills to facilitate smooth transitions and foster trust.
Riana’s commitment to continuous learning and her proficiency with tools like Salesforce.com and web conferencing platforms enable her to stay ahead of industry trends and deliver exceptional customer service. Her leadership qualities and problem-solving mindset empower her to navigate the fast-paced, multi-faceted environment of a SaaS company with grit and determination. By combining her customer-centric approach with innovative strategies, Riana consistently strives to build her reputation as a trusted advisor, contributing significantly to Appstar’s success in a competitive market.
Client Engagement Specialist at Appstar in July 2024 to Present
Implementation Manager at ServiceTitan in April 2025 to Present
Senior Customer Success Manager at Tip Beauty in July 2022 to January 2024
Senior Customer Success Manager at Workiz Inc. in February 2022 to July 2023
Key Accounts Onboarding Specialist at Housecall Pro in September 2020 to February 2022
Customer Success Manager at Housecall Pro in October 2018 to September 2020
Educator at San Diego Unified School District in September 2011 to October 2018
Educator at San Francisco Unified School District in August 2010 to June 2011
Front Desk/Sales Representative at 24 Hour Fitness in August 2008 to May 2010
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San Francisco State University, Master's degree
California State University San Marcos, Bachelor's degree
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Software Implementation
Training Delivery
Lease Financing
solution mindset
Customer-Focused Selling
Operational Excellence
Renewals
Relationship Building
Payment Card Processing
Point of Sale (POS) Systems
Client Relations
Program Management
Data Analysis
Curriculum Assessment
Customer Service Operations
Marketing
Project Management
Shopify
Employee Learning & Development
continuous learning
Teamwork
Data Entry
Site Management
Working Experience
Relationship Development
Oral Communication
Analytical Skills
Customer Satisfaction (CSAT)
Coaching
Business Planning
Office Administration
Front Office Operations
Scheduling
Leadership
Salesforce.com
Microsoft Office
Web Conferencing
Microsoft Excel
Time Management
Microsoft PowerPoint
Curriculum Development
Troubleshooting
Onboarding
Customer Engagement
Problem Solving
Communication
Interpetor
Special Education
Early Childhood Education
Elementary Education
Sales
Sales Operations
Customer Satisfaction
Customer Success
Customer Experience
Account Management
Customer Relationship Management (CRM)
Operations Management
Educator
Networking
Liberal Arts
English
Software as a Service (SaaS)
Management
Customer Service
American Sign Language
Teaching
Instructional Design
Customer Service Management
Artificial Intelligence for Business
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Discover more about AppstarWhat is Riana Rocha email address?
Email Riana Rocha at [email protected]. This email is the most updated Riana Rocha's email found in 2026.
How to contact Riana Rocha?
To contact Riana Rocha send an email to [email protected]. (updated on May 22, 2025)
What company does Riana Rocha work for?
Riana Rocha works for Appstar
What is Riana Rocha's role at Appstar?
Riana Rocha is Client Engagement Specialist
What is Riana Rocha's Phone Number?
Riana Rocha's phone (213) ***-*862
What industry does Riana Rocha work in?
Riana Rocha works in the Hospital & Health Care industry.
Riana Rocha Email Addresses
Riana Rocha Phone Numbers
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