Rey Suson
Nesting Manager at Santander Consumer USA | Dallas-Fort Worth Metroplex
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Rey Suson currently serves as the Nesting Manager at Santander Consumer USA, where he plays a pivotal role in shaping the onboarding experience for new hires across various departments, including Early-Stage Collections, Senior Alternative Solutions, Lease, and Customer Service. With a strong focus on automotive financing, Rey has developed and launched a customized nesting program that not only accelerates the integration of new employees but also enhances their understanding of the U.S. Fair Debt Collection Practices Act (FDCPA) and the intricacies of customer service management within the automotive finance sector.
In his role, Rey manages the nesting environment, ensuring that the trainee experience is both supportive and effective. He employs a hands-on coaching approach, providing constructive feedback that fosters professional growth and enhances performance management among new hire specialists. By prioritizing customer success and satisfaction, Rey contributes to a culture of teamwork and collaboration that is essential for delivering exceptional customer experiences.
Key projects under Rey's leadership have focused on improving customer loyalty and satisfaction metrics, demonstrating his commitment to not only meeting but exceeding the expectations of both dealers and consumers. His expertise in business development and customer support has been instrumental in driving the success of the onboarding program, ultimately leading to a more engaged and proficient workforce. Rey’s strategic vision and dedication to nurturing talent make him a vital asset to Santander Consumer USA, as the company continues to innovate and lead in the automotive financing industry.
Nesting Manager at Santander Consumer USA in June 2019 to Present
Customer Experience Manager at Santander Consumer USA in June 2016 to June 2019
Business Operations Manager at Santander Consumer USA in November 2012 to June 2016
Late Stage Account Manager at Santander Consumer USA in September 2007 to November 2012
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Call Center Development
New Account Management
Leadership
Team Management
Onboarding
People Development
Team Building
Employee Training
Relationship Building
Collaborative Problem Solving
U.S. Fair Debt Collection Practices Act (FDCPA)
Customer Experience Management
Business Development
Employee Engagement
Conflict Management
Common Sense
Customer Support
Training
People Management
Teamwork
Negotiation
Management
Time Management
Client Relations
Account Management
Relationship Development
Customer Service Management
Customer Success
Business Process Improvement
Performance Management
Customer Loyalty
Quality Assurance
Operations Management
Hiring
Communication
Problem Solving
Customer Engagement
Training & Development
Coaching
Process Improvement
Customer Retention
Customer Experience
Customer Service
Customer Satisfaction
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Discover more about Santander Consumer USAWhat is Rey Suson email address?
Email Rey Suson at [email protected], [email protected] and [email protected]. This email is the most updated Rey Suson's email found in 2026.
What is Rey Suson phone number?
Rey Suson phone number is 2142824828 and 4692938604.
How to contact Rey Suson?
To contact Rey Suson send an email to [email protected], [email protected] or [email protected]. If you want to call Rey Suson try calling on 2142824828 and 4692938604. (updated on September 04, 2024)
What company does Rey Suson work for?
Rey Suson works for Santander Consumer USA
What is Rey Suson's role at Santander Consumer USA?
Rey Suson is Nesting Manager
What industry does Rey Suson work in?
Rey Suson works in the Financial Services industry.
Rey Suson Email Addresses
Rey Suson Phone Numbers
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