Rena Smithbranch
Business Process Analyst at City of Greensboro | Greensboro, North Carolina, United States
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Rena Smith-Branch is a seasoned Business Process Analyst at the City of Greensboro, where she leverages her extensive 18 years of experience in the banking, mortgage, and human resources sectors to drive transformative change within the Housing and Neighborhood Development Department. In her current role, Rena specializes in analyzing and optimizing business processes, focusing on enhancing operational efficiency and productivity. Her deep understanding of accounting principles and human resource policies allows her to evaluate existing workflows critically, identify bottlenecks, and recommend strategic improvements that align with the department's goals.
Rena is currently spearheading several key projects aimed at streamlining processes related to housing services and community development initiatives. By employing her expertise in Human Resources Information Systems (HRIS) and financial analysis, she has successfully implemented data-driven solutions that not only improve service delivery but also enhance compliance with regulations such as the U.S. Family and Medical Leave Act (FMLA). Her proficiency in mortgage servicing and loan processing further enriches her ability to navigate complex financial landscapes, ensuring that the department meets its objectives while maintaining high standards of customer service.
With a strong foundation in critical thinking and strategic planning, Rena excels at fostering collaboration among cross-functional teams, driving stakeholder engagement, and facilitating training sessions to promote best practices. Her commitment to continuous improvement and her adeptness at utilizing Microsoft Office tools empower her to create impactful reports and presentations that communicate findings and recommendations effectively. Rena Smith-Branch is not just a business process analyst; she is a catalyst for innovation and efficiency, dedicated to enhancing the quality of life in Greensboro through thoughtful analysis and strategic enhancements in housing and neighborhood development.
Business Process Analyst at City of Greensboro in January 2022 to Present
Human Resources Administrative Support Specialist at City of Greensboro in May 2020 to January 2022
Loan Officer at City of Greensboro in June 2006 to May 2020
Loan Officer at Agriculture Federal Credit Union (AgFed) in January 2003 to September 2005
Member Services Specialist at Member One Federal Credit Union in January 1998 to January 2002
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Guilford Technical Community College, Business Administration and Management, October 2026
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U.S. Family and Medical Leave Act (FMLA)
Kronos Timekeeping
Human Resources (HR)
Human Resources Information Systems (HRIS)
Mortgage Servicing
Mortgage Underwriting
Government
Accounting
Financial Analysis
Account Management
Financial Accounting
Personal Loans
Loan Servicing
10 Key
Loan Closings
Consumer Lending
Customer Service
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Discover more about City of GreensboroWhat is Rena Smith-branch email address?
Email Rena Smith-branch at [email protected]. This email is the most updated Rena Smith-branch's email found in 2026.
What is Rena Smith-branch phone number?
Rena Smith-branch phone number is 3368165813.
How to contact Rena Smith-branch?
To contact Rena Smith-branch send an email to [email protected]. If you want to call Rena Smith-branch try calling on 3368165813. (updated on September 27, 2024)
What company does Rena Smithbranch work for?
Rena Smithbranch works for City of Greensboro
What is Rena Smithbranch's role at City of Greensboro?
Rena Smithbranch is Business Process Analyst
What industry does Rena Smithbranch work in?
Rena Smithbranch works in the Financial Services industry.
Rena Smithbranch Email Addresses
Rena Smithbranch Phone Numbers
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