Ray Cessna
Independent IT consultant at Self Employed | Lenexa, Kansas, United States
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Ray Cessna is a seasoned Independent IT Consultant with a robust background in knowledge management and technical support. As a certified Knowledge Champion for Knowledge Centered Support (KCS) and IBM software products, including DB2, Optim, and Guardium, Ray has honed his expertise in creating and managing technical documentation that enhances user experience and operational efficiency. His current role involves providing comprehensive support for computer hardware, printers, and software, particularly Microsoft Office and email applications, ensuring that clients receive top-notch service tailored to their specific needs.
One of Ray's notable achievements includes influencing a worldwide support group to adopt a standardized approach to technical documentation, which not only streamlined processes but also significantly improved the quality of support provided to customers. Under his guidance, the number of published documents on the web surged by nearly 100%, while customer engagement with these resources increased by over 50%. This remarkable growth underscores Ray's commitment to empowering users through accessible and well-structured information.
Ray's technical acumen extends to database administration, SQL, and Unix shell scripting, with proficiency in AIX and Linux environments. His experience in software development and networking, particularly with TCP/IP and Java Enterprise Edition, positions him as a versatile consultant capable of addressing a wide range of IT challenges. By leveraging his skills in technical writing and knowledge management, Ray continues to deliver exceptional value to his clients, helping them navigate the complexities of modern technology with confidence and clarity.
Independent IT consultant at Self Employed in May 2015 to Present
Software Quality Assuance Engineer at IBM in March 2013 to February 2015
Knowledge Manager at IBM in March 2008 to March 2013
DB2 Technical Support Analyst at IBM in July 2001 to March 2008
Informix Technical support Engineer at Informix in January 1996 to January 2001
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Kansas State University, September 1987 to September 1990
DeVry, Bachelor of Science (B.S.)
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DB2
Database Administration
Unix
SQL
Databases
Shell Scripting
Unix Shell Scripting
AIX
Linux
Software Development
Data Warehousing
Knowledge Management
Knowledge Engineering
Business Intelligence
Agile Methodologies
QA Engineering
Java
TCP/IP
Perl
HTML
Java Enterprise Edition
Technical Writing
IBM AIX
Performance Tuning
Oracle
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Discover more about Self EmployedWhat is Ray Cessna email address?
Email Ray Cessna at [email protected] and [email protected]. This email is the most updated Ray Cessna's email found in 2026.
How to contact Ray Cessna?
To contact Ray Cessna send an email to [email protected] or [email protected]. (updated on September 02, 2024)
What company does Ray Cessna work for?
Ray Cessna works for Self Employed
What is Ray Cessna's role at Self Employed?
Ray Cessna is Independent IT consultant
What is Ray Cessna's Phone Number?
Ray Cessna's phone (316) ***-*369
What industry does Ray Cessna work in?
Ray Cessna works in the Computer Software industry.
Ray Cessna Email Addresses
Ray Cessna Phone Numbers
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