Raven Gerbick
Business Process & Tools Manager at Salesforce | Avon, Indiana, United States
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Raven Gerbick currently serves as the Business Process & Tools Manager at Salesforce, where she leverages her extensive background in technical support and proactive services to drive innovation and efficiency across the organization. In her role, Raven is at the forefront of enhancing the Proactive Monitoring service, a critical component that spans multiple Salesforce clouds. By collaborating closely with development and delivery teams, she ensures the seamless introduction of new features that not only elevate the user experience but also deliver significant value to both internal teams and external stakeholders.
Raven's expertise in project management shines through her contributions as a New Service Introduction (NSI) Specialist. Here, she works hand-in-hand with program managers to facilitate the onboarding of new products, ensuring that each transition is smooth and strategically aligned with Salesforce's overarching goals. Her proficiency in tools like Lucidchart and Kabana, combined with her analytical skills in SQL and Microsoft SQL Server, empowers her to create data-driven solutions that enhance customer engagement and operational efficiency.
With a strong commitment to continuous growth, Raven embodies the spirit of innovation that Salesforce is known for. Her ability to communicate effectively and foster collaboration among cross-functional teams is complemented by her soft skills, making her a vital asset in driving tech and tool advancements. As she continues to navigate the evolving landscape of business processes, Raven remains dedicated to delivering impeccable quality and fostering a culture of excellence within her team and the broader organization.
Business Process & Tools Manager at Salesforce in November 2021 to Present
Senior Proactive Services Engineer at Salesforce in April 2020 to November 2021
Senior Signature Success Engineer at Salesforce in August 2017 to April 2020
Team Lead at Aptean in February 2016 to August 2017
Project Manager at Aptean in December 2015 to August 2017
Technical Support Engineer at Aptean in September 2015 to February 2016
Associate Technical Support Engineer at Aptean in May 2014 to September 2015
Intern at Aptean in January 2014 to May 2014
Student Supervisor at Residential Programs and Services Indiana University in August 2010 to May 2014
Cashier at Franklin Parks and Recreation in May 2011 to August 2013
Facility Attendant at Indy Parks and Recreation in May 2009 to August 2013
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Indiana University Bloomington, Bachelor of Science - BS, October 2026
Indiana University - School of Informatics and Computing- Bloomington, Bachelors, October 2026
Indiana University Bloomington
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Artificial Intelligence (AI)
Technical Support
Salesforce Marketing Cloud
Soft Skills
Project Management
User Acceptance Testing
Salesforce Quip
Slack
NSI
Kabana
Lucidchart
GUS
GitHub
Google Slides
Knowledge Management
Customer Engagement
SQL
VFP
.NET
Windows
Java
C
HTML
Microsoft Office
Microsoft Excel
Microsoft Word
English
Scheme
Perl
Python
CSS
Dreamweaver
Microsoft Visual Studio C++
Microsoft Access
SQL Server Management Studio
ERP Software
Finance
Cascading Style Sheets (CSS)
Microsoft SQL Server
Databases
SQL Server Reporting Services (SSRS)
Communication
Leadership
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Discover more about SalesforceWhat is Raven Gerbick email address?
Email Raven Gerbick at [email protected] and [email protected]. This email is the most updated Raven Gerbick's email found in 2026.
How to contact Raven Gerbick?
To contact Raven Gerbick send an email to [email protected] or [email protected]. (updated on January 07, 2025)
What company does Raven Gerbick work for?
Raven Gerbick works for Salesforce
What is Raven Gerbick's role at Salesforce?
Raven Gerbick is Business Process & Tools Manager
What is Raven Gerbick's Phone Number?
Raven Gerbick's phone (317) ***-*302
What industry does Raven Gerbick work in?
Raven Gerbick works in the Internet industry.
Raven Gerbick Email Addresses
Raven Gerbick Phone Numbers
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