Rasheed Epps
Product Technical Specialist II at Vertex Inc. | Fort Worth, Texas, United States
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Rasheed Epps is a seasoned IT professional with over 25 years of experience, currently serving as a Senior Technical Analyst for the Optical division at Fiserv's Credit Union Division Datasafe Core. In this pivotal role, Rasheed specializes in the implementation and support of the OpenText AppEnhancer Software Suite, a critical component for enhancing imaging solutions within the credit union sector. His expertise lies in managing a diverse range of projects, from overseeing server migrations and software installations to conducting quality assurance for new software versions.
Rasheed's commitment to excellence is evident in his proactive approach to troubleshooting and problem-solving, ensuring that client systems transition smoothly with minimal downtime. He effectively collaborates with cross-functional teams to provide comprehensive support for third-party applications, addressing support cases and offering sales assistance to drive client satisfaction. His proficiency in Microsoft SQL Server enables him to manage database-related tasks, further enhancing the functionality of the imaging software solutions he oversees.
In addition to his technical acumen, Rasheed is dedicated to client training, empowering users to maximize the benefits of the software. His strong communication skills and collaborative problem-solving abilities foster a productive environment, allowing him to build lasting relationships with clients and colleagues alike. With a passion for continuous improvement and a deep understanding of Software as a Service (SaaS) models, Rasheed Epps is a key asset to Fiserv, driving innovation and efficiency in the credit union landscape.
Product Technical Specialist II at Vertex Inc. in December 2024 to Present
Senior Technical Analyst Optical (OpenText Appxtender Software Product) at Fiserv Credit Union Division Datasafe Core in July 1996 to December 2024
Director of Coaching Girls Travel at Lower Merion Soccer Club in January 2011 to September 2017
Head Soccer Coach at Lower Merion Soccer Club in August 2006 to June 2017
Systems Architecture at Fiserv Datsafe in November 1996 to August 2012
Implementation Analyst at Applied Business Technologies, Inc. in March 1999 to June 2001
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Southern New Hampshire University, Bachelor of Science - BS, July 2026
Drexel University, July 2026
Delaware County Community College, July 1996 to July 1998
Millersville University of Pennsylvania, July 1990 to July 1994
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Business Process Improvement
Software as a Service (SaaS)
Data Migration
Cross-team Collaboration
Networking
Workload Prioritization
IT Escalation
Customer Experience
Test Cases
Technical Documentation
Attention to Detail
Application Support
System Architecture
Transact-SQL (T-SQL)
Communication
Interpersonal Skills
Critical Thinking
Analytical Skills
Customer Satisfaction
Customer Support
Information Technology
Client Training
Software Installation
Hardware Installation
Software Project Management
Personal Development
Teamwork
client support
Interpersonal Communication
Client Communication
Collaborative Problem Solving
OpenText Products
Technical Support
Software Implementation
Technical Sales Support
Python (Programming Language)
Microsoft SQL Server
SQL
Databases
SharePoint
Network Security
ASP.NET
System Administration
Operating Systems
Disaster Recovery
Software Documentation
Active Directory
Visio
Windows Server
Integration
VMware
IT Management
Troubleshooting
Leadership
Vendor Management
Customer Service
Microsoft Office
Strategic Planning
Management
Business Analysis
Requirements Analysis
Project Management
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Discover more about Vertex Inc.What is Rasheed Epps email address?
Email Rasheed Epps at [email protected]. This email is the most updated Rasheed Epps's email found in 2026.
How to contact Rasheed Epps?
To contact Rasheed Epps send an email to [email protected]. (updated on September 06, 2024)
What company does Rasheed Epps work for?
Rasheed Epps works for Vertex Inc.
What is Rasheed Epps's role at Vertex Inc.?
Rasheed Epps is Product Technical Specialist II
What is Rasheed Epps's Phone Number?
Rasheed Epps's phone (214) ***-*380
What industry does Rasheed Epps work in?
Rasheed Epps works in the Computer Software industry.
Rasheed Epps Email Addresses
Rasheed Epps Phone Numbers
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