Raphael Poisier
Customer Succes Manager at Nixxis | Lyon, Auvergne-Rhône-Alpes, France
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Customer Succes Manager at Nixxis in May 2021 to Present
Responsable Informatique de production at armatis in October 2003 to April 2021
Technical Support Engineer at Vocalcom in April 2000 to October 2003
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Institut national des langues et civilisations orientales (Inalco), DULCO, August 1998
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Cross-selling
Intégration des nouveaux clients
Techniques d’animation
Formation
Gestion d’équipe
Leadership d’équipe
Français
Voix du client
Communication orale
Travail d’équipe
Compétences analytiques
Anglais
Négociation
Communication
Microsoft Office
Conception de logiciels
Résolution collaborative des problèmes
Recherches sur la satisfaction clients
Gestion de centres de contact
Gestion de la fidélisation des clients
Plateforme en tant que service
Engagement client
Gestion des comptes
Réflexion stratégique
Expérience client
Administration de centres d’appels
Gestion de la relation client (CRM)
Industrie des logiciels
Développement des centres d'appels
Fidélité des clients
Business-to-Business (BtoB)
Résolution de problèmes créative
Résolution de problèmes
Indicateurs clés de performance
Logiciel en tant que Service (SaaS)
Rétention de la clientèle
Satisfaction client
Gestion du service client
Succès client
Service client
Couplage téléphonie-informatique
Management
Gestion de projet
Centre d’appel
Mise en œuvre de solutions
ITIL
Scrum
Intelligence artificielle (IA)
Règlement général sur la protection des données (RGPD)
Interface de programmation d’application (API)
Programmation
Services web
IA générative
Outils d'IA Générative
Cybersécurité
Sensibilisation à la sécurité de l’information
Gestion des menaces et des vulnérabilités
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Discover more about NixxisWhat is Raphael Poisier email address?
Email Raphael Poisier at [email protected] and [email protected]. This email is the most updated Raphael Poisier's email found in 2026.
How to contact Raphael Poisier?
To contact Raphael Poisier send an email to [email protected] or [email protected]. (updated on July 03, 2025)
What company does Raphael Poisier work for?
Raphael Poisier works for Nixxis
What is Raphael Poisier's role at Nixxis?
Raphael Poisier is Customer Succes Manager
What is Raphael Poisier's Phone Number?
Raphael Poisier's phone (**) *** *** 195
What industry does Raphael Poisier work in?
Raphael Poisier works in the Telecommunications industry.
Raphael Poisier Email Addresses
Raphael Poisier Phone Numbers
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