Raphael Banson
Head of Support and Professional Services at SiteMax Systems Inc. | Vancouver, British Columbia, Canada
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Raphael Banson currently serves as the Head of Support and Professional Services at SiteMax Systems Inc., a leading SaaS provider specializing in construction management solutions. In this pivotal role, Raphael leverages over 15 years of expertise in customer success, business development, and customer experience to drive strategic initiatives that enhance client satisfaction and operational efficiency. His leadership is instrumental in managing a high-performing support team responsible for delivering seamless technical assistance, troubleshooting, and onboarding services to construction firms of all sizes.
A key focus of Raphael’s role involves analyzing customer needs through detailed feedback and data-driven insights, enabling the team to prioritize Jira tickets effectively and ensure timely resolution of technical issues. His results-oriented approach emphasizes process improvement and change management, fostering a culture of continuous enhancement in service delivery. By collaborating closely with the Product team, Raphael ensures that customer insights inform product development, leading to more intuitive features and increased user adoption.
Under his guidance, SiteMax’s support operations consistently achieve a 95% customer satisfaction rate, reflecting his commitment to customer-focused service and effective communication between technical teams and clients. Raphael’s expertise in project coordination, business strategy, and customer engagement enables him to align support initiatives with broader organizational goals, ultimately driving customer retention and growth. His passion for excellence and his proficiency in applying methodologies like Six Sigma and process optimization make him a valuable leader in the SaaS construction management space, continuously striving to deliver innovative solutions and exceptional support experiences.
Head of Support and Professional Services at SiteMax Systems Inc. in October 2023 to Present
Implementation Manager at SiteMax Systems Inc. in December 2021 to December 2023
Customer Experience Lead at Finning (Canada) in March 2018 to June 2020
Marketing Manager - Power Systems at Finning (Canada) in February 2017 to March 2018
Managing Director at BTI Total Solutions Philippines Inc. in May 2013 to February 2015
Business Development Manager at Monark Equipment Corp. in December 2011 to September 2013
Marine Manager at Monark Equipment Corp. in June 2010 to December 2011
Assistant Credit Manager at Monark Equipment Corp. in August 2009 to July 2010
Credit & Collection Manager/ Finance Analyst at POWERASIA EQUIPMENT RESOURCES INC. in November 2007 to August 2009
Management Trainee at Metropolitan Bank and Trust Company in November 2006 to April 2007
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Ateneo de Manila University, Bachelor of Arts, October 2026
Universidad de Salamanca, Certificate, October 2026
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Customer-Focused Service
Software as a Service (SaaS)
Customer Success
Sales Management
Account Management
Business Strategy
Microsoft Excel
Budgets
Process Improvement
Strategic Planning
Six Sigma
Team Leadership
Customer Service
Change Management
Microsoft Word
Microsoft Office
Product Development
Management
Sales
Business Development
Marketing
Marketing Strategy
Project Management
Product Management
Customer Experience
Value Propositions
Customer Journey Mapping
Strategy
Employee Engagement
Cost Reduction
Customer Satisfaction
Project Coordination
Competitive Analysis
Resource Management
Budget Management
Leadership
Inventory Control
Business Process Improvement
Financial Audits
Customer Relationship Management (CRM)
Team Management
Inventory Management
Operations Management
Continuous Improvement
CI
Business Administration
Written Communication
Financials
Daily Operations
Organization Skills
Problem Solving
Customer Engagement
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Discover more about SiteMax Systems Inc.What is Raphael Banson email address?
Email Raphael Banson at [email protected], [email protected] and [email protected]. This email is the most updated Raphael Banson's email found in 2026.
What is Raphael Banson phone number?
Raphael Banson phone number is 7807084723.
How to contact Raphael Banson?
To contact Raphael Banson send an email to [email protected], [email protected] or [email protected]. If you want to call Raphael Banson try calling on 7807084723. (updated on February 15, 2025)
What company does Raphael Banson work for?
Raphael Banson works for SiteMax Systems Inc.
What is Raphael Banson's role at SiteMax Systems Inc.?
Raphael Banson is Head of Support and Professional Services
What industry does Raphael Banson work in?
Raphael Banson works in the Computer Software industry.
Raphael Banson Email Addresses
Raphael Banson Phone Numbers
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