Raiha Batool

Raiha Batool currently serves as the VAS Marketing and Support Officer at Switch Empowering Solutions, where she leverages her robust technical background and proactive approach to enhance the company's value-added services (VAS) offerings. In this role, Raiha is responsible for managing end-to-end customer support, including troubleshooting Level 1 IT issues, resolving LAN/WAN connectivity problems, and ensuring seamless TCP/IP configurations. Her expertise in technical report writing, project proposals, and product documentation plays a pivotal role in streamlining operational workflows and supporting the deployment of innovative VAS solutions.

Raiha's key projects involve coordinating User Acceptance Testing (UAT) for new VAS services, ensuring that platform functionalities meet client requirements before launch. She actively handles vendor-related complaints, providing first-line fault resolution support to maintain high service quality and customer satisfaction. Her strong problem-solving skills enable her to investigate and resolve roaming customer issues efficiently, minimizing downtime and enhancing user experience.

With a background in electrical power engineering, Raiha brings a comprehensive understanding of power generation, high voltage engineering, and machine design, which enriches her technical support capabilities. Her proficiency in tools like AutoCAD and PowerPoint complements her ability to communicate complex technical concepts clearly. As a team-oriented professional, Raiha adapts quickly to evolving industry demands, demonstrating multitasking skills and a commitment to continuous learning. Her industry-specific expertise in telecommunications, energy, and engineering positions her as a valuable asset in supporting innovative VAS solutions and driving customer-centric initiatives at Switch Empowering Solutions.