Rahul Thukran
Risk Operations Manager at British Telecom Global Communications India Limited | Delhi, India
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Rahul Thukran serves as the Risk Operations Manager at British Telecom Global Communications India Limited, where he plays a pivotal role in shaping risk management strategies across the AMEA region. With a robust background in IT service solutions, Rahul specializes in designing custom frameworks that cater to the unique needs of global clients, particularly in the banking and finance sectors. His expertise encompasses the entire lifecycle of requirement capturing, from responding to RFPs and RFIs to crafting detailed statements of work that drive project success.
In his current role, Rahul is instrumental in reviewing systems for real-time risk monitoring and reporting, ensuring that all operations are aligned with both global and local regulations. He actively monitors, assesses, and reports on emerging risks that span operational, financial, regulatory, data security, and reputational domains. His proactive approach to identifying gaps in existing workflows allows him to design and implement continuous service improvement plans, enhancing overall service delivery and client satisfaction.
Rahul’s project management skills are complemented by his ability to drive culture change and readiness within teams, fostering an environment that embraces quality assurance and process improvement. His adeptness at deploying tools and designing automated process workflows ensures that risk management practices are not only effective but also efficient. By leveraging his extensive knowledge of service design and IT service delivery, Rahul is committed to enhancing the resilience of British Telecom's operations in a rapidly evolving digital landscape.
Risk Operations Manager at British Telecom Global Communications India Limited in October 2024 to Present
Project Manager Program Management Office at British Telecom Global Communications India Limited in January 2023 to September 2024
Specialist Solution Architect at British Telecom Global Communications India Limited in November 2019 to December 2022
Change Lead APAC at British Telecom Global Communications India Limited in September 2015 to November 2019
Engineer at Navisite in September 2011 to September 2015
Senior Associate at IGATE in November 2009 to May 2011
Technical Support Specialist at HCL Technologies in October 2008 to November 2009
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Symbiosis Centre for Distance Learning, Master of Business Administration - MBA, July 2026
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Regulatory Compliance
Internal Audits
Risk Assessment
Risk Monitoring
Project Management
Project Planning
Managing Project Budgets
Cost Control
Scope Planning
Senior Stakeholder Management
Business Risk
Risk Operations
Portfolio Risk Management
Quality Assurance
Digital Transformation
BOT
Telco
Culture Change
Workshops
Drive Change
Change Readiness
Customer Requirements
Presentations
Customer Relationship Management (CRM)
Solution Selling
Automation
Team Management
IT Service Management
Process Improvement
SLA
IT Operations
Change Management
Documentation
Technical Support
ITIL
Vendor Management
Service Delivery
Strategy
ITIL Service management
Troubleshooting
Disaster Recovery
Customer Experience
IT Management
Analytical Skills
Integration
BMC Remedy
Microsoft Excel
Business Relationship Management
Leadership
Customer Service
Transition Management
Training
Stakeholder Management
Communication
Management
Problem Solving
Teamwork
Coaching
Reporting
Continuous Process Improvement
Process Excellence
Service Design
Robotic Process Automation (RPA)
Service Improvement Plans
Service Delivery Management
Service Level Management
IT Service Delivery
OLA
Agile Methodologies
Managed Services
Customer Service Management
Service-Level Agreements (SLA)
ServiceNow
Product Management
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What is Rahul Thukran email address?
Email Rahul Thukran at [email protected]. This email is the most updated Rahul Thukran's email found in 2026.
How to contact Rahul Thukran?
To contact Rahul Thukran send an email to [email protected]. (updated on November 01, 2024)
What company does Rahul Thukran work for?
Rahul Thukran works for British Telecom Global Communications India Limited
What is Rahul Thukran's role at British Telecom Global Communications India Limited?
Rahul Thukran is Risk Operations Manager
What is Rahul Thukran's Phone Number?
Rahul Thukran's phone (**) *** *** 370
What industry does Rahul Thukran work in?
Rahul Thukran works in the Telecommunications industry.
Rahul Thukran Email Addresses
Rahul Thukran Phone Numbers
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