Rahnell S
Desktop Support Technician - Supervisor at Kean University | Union, New Jersey, United States
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Rahnell S. is making significant strides in the realm of information technology as a Desktop Support Technician - Supervisor at Kean University. With a robust educational background, holding a bachelor's degree in Information Technology with a focus on cybersecurity and system administration, Rahnell is well-equipped to tackle the complexities of IT support in a higher education environment. In this pivotal role, Rahnell leads a dynamic team of over 50 student employees across the service desk and desktop support teams, ensuring the delivery of high-quality IT services to faculty and students alike.
One of Rahnell's key projects involves the development and implementation of new policies and procedures aimed at streamlining the onboarding process for new hires. This initiative not only enhances clarity but also significantly boosts team performance, fostering a culture of excellence within the department. By mentoring a select group of 10-12 students, Rahnell builds strong relationships that encourage personal and professional growth, providing tailored guidance that empowers them to excel in their roles.
Rahnell's expertise spans a variety of technical skills, including software troubleshooting, remote user support, and help desk support, with a particular proficiency in Windows 7 environments. Additionally, Rahnell is adept at utilizing tools like LabStats and application frameworks, including React.js, to enhance operational efficiency. Always eager to expand knowledge and skills, Rahnell is committed to staying at the forefront of IT advancements, making a lasting impact in the field of higher education technology support.
Desktop Support Technician - Supervisor at Kean University in August 2021 to Present
Cybersecurity Researcher at TAG Cyber LLC in October 2020 to October 2021
Desktop Support Technician at Kean University in September 2018 to August 2021
IT Associate Specialist at Merck in June 2021 to August 2021
Summer Intern at NJ TRANSIT in July 2020 to September 2020
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Kean University, Master of Business Administration - MBA, October 2026
Kean University, Bachelor of Science - BS
Rutgers University
Orange High School
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Leadership
Technical Support
Customer Service
End User Support
Troubleshooting
Documentation
Computer Repair
Computer Hardware Troubleshooting
Microsoft Office
HTML
JavaScript
CSS
Python (Programming Language)
Office 365
Windows 7
Remote Desktop
Java
Teamwork
Organization Skills
Problem Solving
Software Troubleshooting
Windows 10
Remote User Support
BMC TrackIt!
Help Desk Support
Remote Troubleshooting
LabStats
Freshservice
Application Frameworks
React.js
Web Development
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Discover more about Kean UniversityWhat is Rahnell S email address?
Email Rahnell S at [email protected]. This email is the most updated Rahnell S's email found in 2026.
How to contact Rahnell S?
To contact Rahnell S send an email to [email protected]. (updated on August 27, 2024)
What company does Rahnell S work for?
Rahnell S works for Kean University
What is Rahnell S's role at Kean University?
Rahnell S is Desktop Support Technician - Supervisor
What is Rahnell S's Phone Number?
Rahnell S's phone (201) ***-*419
What industry does Rahnell S work in?
Rahnell S works in the Higher Education industry.
Rahnell S Email Addresses
Rahnell S Phone Numbers
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