Rahat Nehal
Vice President of Global Support at Rapid7 | North Port-Sarasota Area
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Rahat Nehal serves as the Senior Director of Global Customer Support at Rapid7, where he leverages over 18 years of technical expertise in software and telecommunications to drive exceptional customer experiences. Leading a diverse team across key locations in Tampa, Los Angeles, Melbourne, and Singapore, Rahat is at the forefront of building a high-performance support organization that not only meets but exceeds customer expectations. His strategic oversight of the Sensei complex-case resolution function and the Multi-Customer-Event incident resolution framework has been instrumental in enhancing Rapid7’s ability to address intricate customer challenges swiftly and effectively.
Under Rahat's leadership, the Tampa Support Center of Excellence has emerged as a benchmark for outstanding customer service results, showcasing his commitment to operational excellence and continuous improvement. His focus on Enablement & Development career pathing reflects his belief in nurturing talent, ensuring that team members are equipped with the necessary skills and knowledge to thrive in a rapidly evolving industry. Rahat’s proficiency in technologies such as DSL, SIP, Ethernet, and MPLS, combined with his experience in business process re-engineering and customer relationship management (CRM), positions him as a pivotal figure in driving innovation and efficiency within the organization.
Rahat’s ability to foster collaboration and implement best practices across global teams not only enhances customer satisfaction but also contributes to Rapid7’s overarching mission of empowering organizations to manage their security and operational challenges effectively. His dedication to building high-performance organizations that deliver measurable results rapidly is evident in every aspect of his work, making him a key asset to Rapid7 and the broader cybersecurity landscape.
Vice President of Global Support at Rapid7 in February 2025 to Present
Senior Director, Global Customer Support at Rapid7 in January 2023 to February 2025
Director, Global Customer Support at Rapid7 in January 2021 to January 2023
Director of Application Services at FairWarning® in February 2018 to January 2021
Senior Manager - Technical Assistance Center at Calix in March 2015 to February 2018
Manager - Technical Assistance Center at Calix in July 2011 to March 2015
Senior Systems Engineer at Calix in July 2010 to July 2011
Senior Network Engineer at AT&T in August 2007 to July 2010
Manager - Training at AT&T in March 2005 to July 2007
Senior Technical Analyst at AT&T in June 2001 to February 2005
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DSL
SIP
Ethernet
SDH
TDM
Customer Service
Coaching
Team Leadership
Technical Leadership
Project Management
ATM networks
Optical Fiber
IP
Call Center
VoIP
MPLS
Management
IPTV
Telecommunications
GPON
Broadband
Network Architecture
Vendor Management
Call Centers
Troubleshooting
Networking
Switches
Network Design
Unified Communications
ATM Networks
Voice over IP (VoIP)
Internet Protocol (IP)
Wireless Technologies
Network Engineering
Session Initiation Protocol (SIP)
Leadership
Leadership Development
Business Process Improvement
Business Process Re-engineering
Customer Relationship Management (CRM)
Team Building
Microsoft Office
Technical Support
Integration
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Discover more about Rapid7What is Rahat Nehal email address?
Email Rahat Nehal at [email protected], [email protected] and [email protected]. This email is the most updated Rahat Nehal's email found in 2026.
What is Rahat Nehal phone number?
Rahat Nehal phone number is +1.2149146896.
How to contact Rahat Nehal?
To contact Rahat Nehal send an email to [email protected], [email protected] or [email protected]. If you want to call Rahat Nehal try calling on +1.2149146896. (updated on April 07, 2024)
What company does Rahat Nehal work for?
Rahat Nehal works for Rapid7
What is Rahat Nehal's role at Rapid7?
Rahat Nehal is Vice President of Global Support
What industry does Rahat Nehal work in?
Rahat Nehal works in the Computer Software industry.
Rahat Nehal Email Addresses
Rahat Nehal Phone Numbers
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