Ragavy K
Information Technology Operations Analyst at TD | Canada
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Ragavy K. is an accomplished Information Technology Operations Analyst at TD, where she leverages her expertise in computer networking and technical support to enhance operational efficiency. A graduate of Seneca College with a diploma in Computer Networking and Technical Support, Ragavy has cultivated a strong foundation in both Linux and Windows server environments. Her proficiency in VMware and Windows Active Directory allows her to manage complex IT infrastructures effectively, ensuring seamless operations across various platforms.
In her current role, Ragavy is responsible for triaging incoming inquiries and directing them to the appropriate departments or team members. Utilizing the ServiceNow ticketing system, she processes requests with remarkable efficiency, adhering to strict timelines and maintaining high standards of customer support. Her adeptness with Active Role Services (ARS) enables her to handle requests such as nesting groups and modifying user permissions, which are critical for maintaining security and operational integrity within TD's IT framework.
Ragavy's skill set extends beyond technical capabilities; she is also proficient in IT Service Management, which allows her to contribute to the continuous improvement of service delivery processes. Her experience with SQL databases and IBM Power further enhances her ability to troubleshoot and resolve issues swiftly. With a keen eye for detail and strong time management skills, Ragavy ensures that all inquiries are addressed promptly, fostering a collaborative and responsive IT environment. As she continues to grow in her role, Ragavy remains committed to leveraging her technical skills and customer support expertise to drive innovation and operational excellence at TD.
Information Technology Operations Analyst at TD in January 2019 to Present
Customer Service Representative at Teleperformance in September 2019 to January 2020
Associate Revenue Management Analyst/IT support at FedEx Express Canada in September 2018 to September 2019
Cashier at Dairy Queen in October 2015 to December 2018
IT Support/ IT Support Supervisor at Education Quality and Accountability Office (EQAO) in June 2018 to July 2018
Computer Lab Assistant at Seneca College in January 2018 to April 2018
Computer Instructor at Heritage Skills Development Center in June 2017 to August 2017
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Seneca Polytechnic, Project Management - Information Technology, October 2026
Seneca Polytechnic, Ontario College Diploma, October 2026
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Operating Systems
IT Projects
CompTIA Network+
Office 365
Analytical Skills
Tech-Savvy
Communication
Windows
Linux
Documentation
Contact Centers
Phone Etiquette
Zendesk
Customer Support
ITIL
Customer Relationship Management (CRM)
Access Management
IT Service Management
ServiceNow
ARS
Microsoft Excel
Leadership
Microsoft Word
Microsoft PowerPoint
Public Speaking
Customer Service
Technical Support
Windows Server
Windows 8
Windows 10
Active Directory
VMware
Network Design
SQL
Basic Administration of Microsoft Windows
Windows Scripting
Shell Scripting
Teamwork
Strategic Planning
IBM iSeries
Windows Vista
Packet Tracer
Microsoft Outlook
Adobe Photoshop
Adobe Design Programs
Adobe Illustrator
InDesign
Time Management
Organized
Microsoft Office
Network Administration
Customer Satisfaction
Troubleshooting
Computer Networking
Application Support
Multilingual
Multitasking
Organization Skills
Team oriented
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Discover more about TDWhat is Ragavy K email address?
Email Ragavy K at [email protected] and [email protected]. This email is the most updated Ragavy K's email found in 2026.
How to contact Ragavy K?
To contact Ragavy K send an email to [email protected] or [email protected]. (updated on October 01, 2024)
What company does Ragavy K work for?
Ragavy K works for TD
What is Ragavy K's role at TD?
Ragavy K is Information Technology Operations Analyst
What is Ragavy K's Phone Number?
Ragavy K's phone (416) ***-*192
What industry does Ragavy K work in?
Ragavy K works in the Information Technology & Services industry.
Ragavy K Email Addresses
Ragavy K Phone Numbers
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