Potecha Burch
Paraprofessional Educator at KAUFMAN ISD | Kaufman, Texas, United States
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Potecha Burch currently serves as a Claims Operations Specialist at Travelers, where she leverages her extensive background in customer service and her analytical prowess to enhance operational efficiency and customer satisfaction. With over four years of experience in customer-facing roles, Potecha has honed her ability to develop creative solutions to complex problems, a skill that is particularly valuable in the fast-paced insurance industry. Her recent achievement of obtaining the All-Lines Adjuster License for the State of Texas underscores her commitment to professional development and her deep understanding of claims processes.
In her role, Potecha is responsible for analyzing customer entries in the company database to identify inaccuracies, ensuring that data integrity is maintained. She adeptly manages customer correspondence by crafting effective call scripts and responding to inquiries via email, showcasing her strong communication skills and customer-focused service approach. Potecha's ability to verify details with policyholders and request additional information demonstrates her meticulous attention to detail and her commitment to providing accurate and timely service.
Additionally, Potecha excels in managing sites and documents in SharePoint, utilizing her organizational skills to streamline workflows and improve team collaboration. Her refined relationship-building skills enable her to work collaboratively with peers, fostering a supportive environment that enhances overall team performance. With a strong foundation in accountability, conflict resolution, and data processing, Potecha Burch is a valuable asset to the Travelers team, driving initiatives that enhance customer experience and operational excellence in claims management.
Paraprofessional Educator at KAUFMAN ISD in August 2024 to Present
Claims Operations Specialist at Travelers in October 2022 to July 2024
Detention Service Officer at Dallas County in April 2019 to October 2022
Collector 2 at Ally in September 2018 to March 2019
Advisor II at Texas Health and Human Services Commission in September 2016 to June 2018
Collector 3 at OneMain Financial in September 2014 to July 2016
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Dallas College, Associate of Science - AS, August 2026
Lancaster High School, High School Diploma, August 2026
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Interdisciplinary Collaboration
Integrity
Diversity & Inclusion
Empathy
Teamwork
Claims Management
Investigation
Claims Handling
Typing
10-Key Typing
Customer Retention
Time Management
Skip Tracing
Accountability
Data Processing
Leadership
Strategic Planning
Team Building
Training
Research
Negotiation
Program Management
Case Managment
Data Collection
Word Processing
45 WMP
Report Writing
Debt Collection
Data Entry
Crisis Intervention
Public Policy
Social Services
Prisoner Reentry
Corrections
Collaborative Problem Solving
Coaching
Customer-focused Service
Customer Follow-up
Rational thinking
Conflict Resolution
U.S. Fair Debt Collection Practices Act (FDCPA)
Criminal Justice
Security Operations
Interpersonal Skills
Analytical Skills
Public Safety
Customer Service
Management
Security
Creative Problem Solving
Email
Writing
Strategy
Administration
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Discover more about KAUFMAN ISDWhat is Potecha Burch email address?
Email Potecha Burch at [email protected], [email protected] and [email protected]. This email is the most updated Potecha Burch's email found in 2026.
What is Potecha Burch phone number?
Potecha Burch phone number is 469-254-4960 and 4697098173.
How to contact Potecha Burch?
To contact Potecha Burch send an email to [email protected], [email protected] or [email protected]. If you want to call Potecha Burch try calling on 469-254-4960 and 4697098173. (updated on September 02, 2024)
What company does Potecha Burch work for?
Potecha Burch works for KAUFMAN ISD
What is Potecha Burch's role at KAUFMAN ISD?
Potecha Burch is Paraprofessional Educator
What industry does Potecha Burch work in?
Potecha Burch works in the Insurance industry.
Potecha Burch Email Addresses
Potecha Burch Phone Numbers
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