Pj Gaspar
Learning Operations and Quality Manager at The Walt Disney Company | Singapore, Singapore
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Pj Gaspar currently serves as the Learning Operations and Quality Manager at The Walt Disney Company, where they play a pivotal role in driving operational excellence and elevating the quality of training initiatives across global platforms. In this capacity, Pj oversees the seamless execution of learning programs, ensuring alignment with Disney’s high standards for customer experience and operational efficiency. Their expertise in managing client relationships and collaborating with diverse vendors enables the organization to uphold rigorous quality assurance practices, fostering a culture of continuous improvement and innovation.
A key focus for Pj involves leveraging their skills in process improvement projects and organizational development to optimize training delivery and performance management. They are instrumental in developing scalable training solutions, including "Train the Trainer" programs, which empower internal teams and enhance the overall effectiveness of learning initiatives. Pj’s proficiency in CRM systems and training evaluation methodologies ensures that feedback loops are integrated into program design, facilitating data-driven decisions that enhance learner engagement and operational outcomes.
Moreover, Pj’s role encompasses maintaining comprehensive knowledge of Disney’s products, procedures, and policies, which is critical for delivering consistent and impactful training experiences across domestic and international sites. Their strong interpersonal and communication skills enable effective facilitation and stakeholder engagement, fostering collaboration among cross-functional teams. With a proactive approach and a results-driven mindset, Pj Gaspar continues to contribute significantly to Disney’s commitment to operational excellence, ensuring that learning and quality standards are not only met but exceeded in a dynamic, global environment.
Learning Operations and Quality Manager at The Walt Disney Company in September 2024 to Present
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Organizational Development
Customer Experience Management
Quality Improvement
Training
Data Analysis
Decision-Making
Build Strong Relationships
Succession Planning
Talent Development
Management Development
Training Courses
Train the Trainer
Attention to Detail
Time Management
Oral Communication
Customer Journeys
Microsoft Excel
Quality Auditing
Service Operations
Capacity Planning
Operational Excellence
Customer Satisfaction
Presenter
Customer Satisfaction (CSAT)
English
Customer Retention
Visio
Microsoft PowerPoint
Account Management
Strategic Thinking
Problem Solving
Customer Success
Learning Management Systems
Employee Learning & Development
Presentations
Curriculum
Business Process
Process Improvement Projects
Training Evaluation
Scorecard Design
Client Management
Lean Six Sigma
COPC
Generative AI
Screening
Rubrics
Test Design
Research Skills
Relevance
Team Building
Training Delivery
Coaching
Continuous Improvement
Customer Experience
Quality Assurance
DMAIC
Forecasting
Technical Support
Performance Management
Service Delivery
Vendor Management
Contact Centers
Presentation Skills
Employee Engagement
Interpersonal Communication
Communication
Sourcing
Customer Service
Leadership Training
Product Training
Customer Service Training
Training Needs Analysis
ADDIE
Six Sigma Yellow Belt (Trained)
Performance Improvement
Facilitation
Training & Development
Content Development
Instructional Design
People Management
Organizational Culture
Public Speaking
Resource Management
Program Development
Rapid Response
Adult Education
Classroom Management
Classroom Instruction
Business Process Outsourcing (BPO)
Written Communication
Stakeholder Management
Stakeholder Engagement
Interpersonal Skills
Microsoft Office
iWork
Design Leadership
Leadership Development
Curriculum Development
analyze
Design
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Discover more about The Walt Disney CompanyWhat is Pj Gaspar email address?
Email Pj Gaspar at [email protected]. This email is the most updated Pj Gaspar's email found in 2026.
What is Pj Gaspar phone number?
Pj Gaspar phone number is +639666751911.
How to contact Pj Gaspar?
To contact Pj Gaspar send an email to [email protected]. If you want to call Pj Gaspar try calling on +639666751911. (updated on March 10, 2025)
What company does Pj Gaspar work for?
Pj Gaspar works for The Walt Disney Company
What is Pj Gaspar's role at The Walt Disney Company?
Pj Gaspar is Learning Operations and Quality Manager
What industry does Pj Gaspar work in?
Pj Gaspar works in the Outsourcing/Offshoring industry.
Pj Gaspar Email Addresses
Pj Gaspar Phone Numbers
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