Pierre Duperray
Customer Care Senior specialist at Zalando | Berlin, Berlin, Germany
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Pierre Duperray currently serves as a Senior Customer Care Specialist at Zalando Lounge, where he leverages his diverse background in architecture and urban planning to enhance customer experience across the French, Belgian, and Swiss markets. His role involves managing complex customer inquiries, ensuring high-quality service delivery, and implementing innovative solutions to streamline support processes. Pierre’s expertise in analysis of requirements and organizational skills enable him to identify pain points within customer interactions and develop tailored strategies that foster loyalty and satisfaction. His keen attention to detail and problem-solving abilities are instrumental in maintaining Zalando’s reputation for excellence in e-commerce customer care.
Beyond his core responsibilities, Pierre is deeply committed to fostering an inclusive workplace culture. As the leader of the Education and Events department of Zalando’s LGBTQI+ Employee Resource Group (ERG) zPride, he champions diversity and inclusion initiatives that promote awareness, understanding, and acceptance within the organization. His experience in event organization and community engagement helps create safe spaces for dialogue and support, aligning with Zalando’s values of sustainability and social responsibility. Pierre’s skills in promoting inclusivity, developing relationships, and organizing impactful events contribute significantly to the ERG’s success.
With a strong foundation in sustainable design, urban planning, and digital tools like SketchUp and InDesign, Pierre brings a unique perspective to his role—combining creative problem-solving with strategic thinking. His multifaceted expertise not only enhances his contributions to customer care but also underscores his dedication to building an inclusive, innovative, and sustainable corporate environment.
Customer Care Senior specialist at Zalando in August 2022 to Present
Customer Care Specialist at Zalando in February 2021 to July 2022
Chargé de Projet at SEURA, Architectes Urbanistes in August 2016 to August 2018
Architecte urbaniste at Ateliers Lion Associés in January 2016 to July 2016
Dessinateur at Richez Associés in September 2014 to October 2015
Assistant de Projet at SEURA, Architectes Urbanistes in September 2013 to July 2014
Étudiant at Ecole nationale supérieure d'architecture de la ville et des territoires à marne la vallée in January 2006 to January 2013
Dessinateur at Goes Péron Architectes in July 2012 to September 2012
Stagiaire at Goes Péron architectes in June 2010 to July 2010
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ENSA Paris-Est, Master Métropoles, September 2026
École d'architecture de la ville et des territoires à Marne la vallée, Licence, September 2026
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Gestion de projet
Diversité et intégration
Premiers secours en santé mentale
Minutieux
Fraude en ligne
Enquêtes sur les fraudes
Détection des fraudes
Anglais parlé
Analyse de fraudes
Planification des ressources
Gestion des effectifs
Communication
Sens de l’organisation
Lieux événementiels
Coordination avec les prestataires de lieux
Gestion budgétaire
Relations avec les prestataires
Satisfaction client
Gestion d’événements
Coordination d’équipe
Travail d’équipe
Promotion de l’inclusivité
Organisation d’événements
Développement de relations
Anglais
Amélioration des processus
Amélioration continue
Analyse des exigences
Analyse de données
AutoCAD
SketchUp
Adobe Illustrator
InDesign
Adobe Photoshop
Urban Design
Architectural Design
Architecture
AutoCAD Architecture
Design Research
Sustainable Design
Urbanism
Rhino
ArchiCAD
Residential Design
Urban Planning
Microsoft Office
Revit
Aménagement d'intérieur
Microsoft Excel
Plan d'architecture
Usage mixte
Photoshop
Design urbain
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Discover more about ZalandoWhat is Pierre Duperray email address?
Email Pierre Duperray at [email protected] and [email protected]. This email is the most updated Pierre Duperray's email found in 2026.
How to contact Pierre Duperray?
To contact Pierre Duperray send an email to [email protected] or [email protected]. (updated on March 07, 2025)
What company does Pierre Duperray work for?
Pierre Duperray works for Zalando
What is Pierre Duperray's role at Zalando?
Pierre Duperray is Customer Care Senior specialist
What is Pierre Duperray's Phone Number?
Pierre Duperray's phone (**) *** *** 683
What industry does Pierre Duperray work in?
Pierre Duperray works in the Internet industry.
Pierre Duperray Email Addresses
Pierre Duperray Phone Numbers
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