Phillip Aught
Instructional Designer at eLearning Essentials | Dallas, Texas, United States
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Phillip Aught is a seasoned Salesforce Administrator at NextGen Consulting Inc., where he leverages over fourteen years of professional experience, with a strong focus on near/offshore BPO relationships, program management, and business continuity planning (BCP). His extensive background in stakeholder management and project management has positioned him as a pivotal leader in driving operational excellence within the organization. At NextGen, Phillip has been instrumental in establishing real-time reporting systems that provide critical insights into case volumes, response times, and resolution metrics. These reports not only enhance transparency but also empower teams to make data-driven decisions that align with business objectives.
One of Phillip's key projects involved the creation of customized dashboards for case team members, which track assigned cases and operational excellence (OE) metrics. This initiative has significantly improved team performance by enabling members to monitor their progress and identify areas for improvement. His expertise in Salesforce.com Administration, combined with his technical skills in troubleshooting and information technology, ensures that the systems he manages are both efficient and user-friendly. Phillip’s proficiency in Microsoft SQL Server and Active Directory further enhances his ability to integrate and optimize various IT solutions within the organization.
As a forward-thinking leader, Phillip continuously seeks opportunities to innovate and streamline processes, ensuring that NextGen Consulting Inc. remains at the forefront of industry standards. His commitment to excellence and his ability to exceed quotas make him a valuable asset to the team, driving success through strategic insights and effective performance metrics.
Instructional Designer at eLearning Essentials in January 2023 to October 2024
Owner Operator at Brooklyn Cameron LLC in March 2015 to March 2024
Salesforce Administrator at NextGen Consulting Inc. in November 2012 to November 2023
SAP Analyst at Turner Construction Company in March 2012 to October 2012
Product Support Analyst at NEC in July 2011 to February 2012
Digital Media Tech Support at The Dallas Morning News in May 2010 to November 2010
Advanced Tech Support at T-Mobile in April 2008 to February 2010
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Dallas College, July 2026
Collin College, Current Student, July 2026
Frisco High School, July 2026
Hebron High School, July 2026
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E-Learning
Adobe Captivate
Articulate Storyline
Course Design
Instructional Design
Customer Relationship Management (CRM)
Performance Metrics
Salesforce.com Administration
Active Directory
Troubleshooting
Windows
Information Technology
Technical Support
Windows XP
Microsoft SQL Server
Lotus Notes
Camtasia
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What is Phillip Aught email address?
Email Phillip Aught at [email protected], [email protected] and [email protected]. This email is the most updated Phillip Aught's email found in 2026.
What is Phillip Aught phone number?
Phillip Aught phone number is 2146068942.
How to contact Phillip Aught?
To contact Phillip Aught send an email to [email protected], [email protected] or [email protected]. If you want to call Phillip Aught try calling on 2146068942. (updated on September 03, 2024)
What company does Phillip Aught work for?
Phillip Aught works for eLearning Essentials
What is Phillip Aught's role at eLearning Essentials?
Phillip Aught is Instructional Designer
What industry does Phillip Aught work in?
Phillip Aught works in the Information Technology & Services industry.
Phillip Aught Email Addresses
Phillip Aught Phone Numbers
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