Philippe Chedal

Philippe Chedal currently serves as the Customer Support Manager at CFM International, a leading manufacturer of commercial aircraft engines such as the CFM56, LEAP, and SaM146. In this strategic role, he leverages over two decades of comprehensive aeronautical expertise to enhance customer satisfaction, optimize maintenance operations, and drive service excellence across the Asia-Pacific region, with a particular focus on India and South Asia. Philippe’s deep technical knowledge, combined with his strong commercial acumen, enables him to develop tailored support solutions that meet the evolving needs of airline operators and maintenance providers. His leadership in managing complex customer support campaigns encompasses troubleshooting, technical troubleshooting, spare parts logistics, and proactive maintenance planning, ensuring operational reliability and cost efficiency for clients.

Throughout his career, Philippe has demonstrated exceptional skills in technical leadership, team management, and business strategy, often bridging the gap between engineering innovation and customer-centric service delivery. His experience spans R&D, certification processes, repair, purchase, production, and sales, providing him with a holistic understanding of the aircraft engine lifecycle. Having spent eight years overseas and six years in the United States, Philippe possesses a global perspective that enhances his ability to navigate diverse markets and cultural nuances. His expertise in aeronautics, combined with interpersonal skills and a proactive approach, positions him as a key driver of CFM’s customer support initiatives, fostering long-term partnerships and ensuring the highest standards of operational safety and efficiency in the region.