Philemon Mbewe, Training And Quality Manager at Exponent Bizolution Limited

Philemon Mbewe

Training And Quality Manager at Exponent Bizolution Limited | Lusaka Province, Zambia

Profile last verified May 2026
Telecommunications Verified Profile Lusaka Province, Zambia University of Zambia
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***@gmail.com

Personal • High Confidence

Phone Number

(**) *** *** 148

Zambia • Phone

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Philemon Mbewe serves as the Training and Quality Manager at Exponent Bizolution Limited, a Pan-African consultancy operating within the telecommunications industry in Lusaka Province, Zambia. Known for championing high standards in client support and organizational excellence, he directs training programs designed to navigate complex customer care challenges across multiple economic sectors. He is an alumnus of the University of Zambia and collaborates with an organization that delivers specialized IT solutions and customer service management consulting.

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Philemon Mbewe Socials
Philemon Mbewe Work Experience

Training And Quality Manager at Exponent Bizolution Limited in August 2025 - Present

Operations, Quality & Training Manager at Exponent Bizolution Limited in March 2022 - November 2024

Operations Manager at Exponent Bizolution Limited in July 2023 - October 2023

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Assistant Quality Assurance Manager at ISON Xperiences Zambia in November 2022 - July 2023

Operations Manager at Sporty Group in October 2019 - May 2021

Operations Manager at SportyBet Limited in October 2019 - July 2020

Operations Manager at SportyBet Zambia Limited in October 2019 - July 2020

Customer Service Center Manager at Airtel Zambia in July 2018 - October 2019

Customer Center Manager at Airtel Zambia PLC in July 2018 - October 2019

Quality Assurance Team Lead at Tech Mahindra in November 2013 - July 2018

Quality Team Lead at Tech Mahindra Zambia Limited in November 2013 - July 2018

Assistant Project Manager at Tech Mahindra Zambia Limited in November 2015 - May 2016

Quality Associate at Tech Mahindra Zambia Limited in March 2011 - November 2013

Quality Auditor at Airtel Zambia PLC in December 2010 - March 2011

Seller at Airtel Zambia PLC in January 2010 - March 2011

Customer Support Associate at Airtel Zambia Call Center in June 2008 - March 2011

Customer Care Professional at Celtel Zambia Limited in February 2008 - January 2010

Sales Manager at Dynamic Motor Spares in April 2005 - June 2008

Program Manager at Radio Explorers - Petauke in February 2004 - April 2005

Programs Manager at Radio Explorer-Petauke in January 2004 - April 2005

Philemon Mbewe Education

University of Zambia, June 2026

Petauke Day, Grade Twelve School Certificate, June 2026

Computer Systems, Inc., Certificate of Undergraduate Studies

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International Communications University, Bachelor's Degree

International Labour Organization

University of Zambia, Master's Degree

Philemon Mbewe Skills
Business Understanding Query Resolution Building Business Relationships Managing Meetings Commitment towards work Teamwork Error Analysis Change Initiatives Report Preparation Six Sigma Business Administration Monitoring Services Call Transaction Internal Audits Auditing Organizational Commitment Cooking Building Internal & External Relationships Fit/Gap Analysis Certified Manager of Quality Computer Literacy Call center start-up Code of Ethics Presentations Educational Materials Performance Dashboards Negotiation Business Requirements Employee Learning & Development Public Relations Customer Quality Cross-functional Team Leadership Telecommunications Team Leadership Project Management Testing Microsoft Office Program Management Quality Assurance Process Improvement Business Analysis Leadership Am a Data entry and Validation expert Service Delivery Customer Service Management Project Planning Strategic Planning Team Management Customer Service Management Service-Level Agreements (SLA) Product Management Back Office Operations Delivery Operations Resource Management Customer Engagement Team Building Business Process Business Analytics Outsourcing Change Management Retail Operations Contact Center Management Quality Management Customer Relationship Management (CRM) Customer Service Training Training Interpersonal Skills Quality Control Customer Experience Client Services Office Administration Interviewing Customer Satisfaction Planning Data Entry Customer Retention Customer-focused Service Problem Solving Communication Analytical Skills Contact Center Operations
Philemon Mbewe’s Colleagues
Patrick Simutanda

Patrick Simutanda

Lusaka, Lusaka Province, Zambia

Dip. Environmental Health Science Practitioner (Graduate) | Public Health Inspection | Food Safety | Occupational Health And Safety | Community Health.

Customer Service Representative at Exponent Bizolution Limited
(January 2026 – Present)

Nkechi Ajih

Nkechi Ajih

Lusaka, Lusaka Province, Zambia

Founder /CEO/COO/ Ex-Jumia Group NYSE, Ex- Bharti Airtel Africa

Chief Executive Officer at Exponent Bizolution Limited
(Jul 2023 – Present)

Rodgers Phiri

Rodgers Phiri

Lusaka, Lusaka Province, Zambia

2025

Call Agent at Exponent Bizolution Limited
(Oct 2025 – Present)

Chebo Chitalu

Chebo Chitalu

Lusaka, Lusaka Province, Zambia

Management Information Systems Specialist

Management Information Systems Specialist at Exponent Bizolution Limited
(Feb 2025 – Present)

Fortune Katele

Fortune Katele

Lusaka Province, Zambia

Financial and Administrative Manager at Exponent Bizolution Ltd.

Financial And Administrative Manager at Exponent Bizolution Limited
(Aug 2023 – Present)

Yolanda Banda

Yolanda Banda

Lusaka, Lusaka Province, Zambia

Operations Manager | Outbound Call Centre

Experienced Operations Manager with a demonstrated history of optimizing outbound call centre performance. Skilled in team leadership, Operational efficiency, and campaign management. Proven ability to drive results through strategic planning and effective team collaboration.

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Frequently asked questions about Philemon Mbewe

What is Philemon Mbewe email address?

Email Philemon Mbewe at [email protected] and [email protected]. This email is the most updated Philemon Mbewe's email found in 2026.

How to contact Philemon Mbewe?

To contact Philemon Mbewe send an email to [email protected] or [email protected]. (updated on March 25, 2026)

What industry does Philemon Mbewe work in?

Philemon Mbewe works in the Telecommunications industry.

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