Phil Vieth
Customer Experience Program Manager, Voice of Customer (VoC) at Nokia | Greater Chicago Area
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Phil Vieth serves as a Customer Success Program Manager for Voice of Customer (VoC) at Nokia, where he plays a pivotal role in shaping customer-centric strategies that enhance user experiences across the telecommunications landscape. With a strong foundation in managing transformative VoC programs, Phil is adept at process design, survey fielding, and data analytics, ensuring that customer feedback is not just collected but effectively integrated into the company's operational framework. His expertise in metrics and executive communications allows him to translate complex data into actionable insights that resonate with stakeholders at all levels.
Currently, Phil is spearheading several key projects that focus on refining customer interactions and driving engagement through innovative methodologies. His leadership in vendor management and tools development has been instrumental in establishing a closed-loop feedback system that prioritizes customer orientation throughout the entire customer journey. By leveraging his analytical skills and strategic thinking, Phil has successfully identified emerging trends that inform pricing strategies and multi-channel marketing efforts, ultimately enhancing brand management initiatives.
Recognized for his ability to lead cross-functional teams, Phil fosters collaboration that breaks down silos and encourages a holistic approach to customer success. His commitment to quality practices and responsiveness has not only improved customer satisfaction metrics but has also positioned Nokia as a leader in customer experience within the telecommunications sector. As he continues to advocate for the voice of the customer, Phil remains focused on driving results that align with both customer needs and business objectives, ensuring that Nokia remains at the forefront of innovation in the industry.
Customer Experience Program Manager, Voice of Customer (VoC) at Nokia in June 2017 to Present
Customer Experience Manager at Nokia in May 2011 to June 2017
Customer Advocacy Manager at Motorola Home & Networks Mobility in March 2009 to May 2011
Senior Marketing Manager – Global Marketing & Strategy at Motorola in May 2005 to March 2009
Sales Operations Manager, Proposals & Pricing - Latin America & Caribbean Region at Motorola in April 2001 to May 2005
Proposals Group Manager at Motorola in January 1999 to April 2001
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DePaul University, Master of Business Administration - MBA
University of Wisconsin-Whitewater, Bachelor of Business Administration - BBA
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Generative AI
Lean Six Sigma Quality Green Belt - Trained and Tested
Qualitative & Quantitative Research Methodologies
Microsoft Excel
Microsoft PowerPoint
Tableau
Microsoft Power BI
SQL
Voice of the Customer
Survey Design
Customer Experience
Design Thinking
Strategy Implementation
Delegation
Customer Success
Coaching
Process Documentation
Cross-team Collaboration
Quality Management
Risk Management
Customer Journey Mapping
Customer Loyalty Measurement
Customer Experience Measurement
Net Promoter Score
Thought Leadership
Sales Processes
Cultural Transformation
Change Management
Strategic Thinking
Financial Management
Business Case Development
Business Process Improvement
Continuous Improvement
Customer Relationship Management (CRM)
Enterprise Resource Planning (ERP)
Recognition Programs
Analyst Relations
Trend Research
Market Research
Emerging Trends
Competitive Intelligence
Business Intelligence (BI)
Business Insights
Presentation Skills
Storytelling
Supplier Evaluation
Lean Six Sigma Quality Yellow Belt
Customer Experience Management
Customer Experience Transformation
Customer Satisfaction
Qualtrics Surveys
Problem Solving
8D Problem Solving
Analytic Problem Solving
Root Cause Problem Solving
Analytical Skills
Decision-Making
Analytics
Communication
Communications Strategy
Visual Communication
Written Communication
Customer Segmentation Strategy
Content Marketing
Customer Insight
Sales Operations
Forecasting
Program Management
Business Strategy
Customer Engagement
Business-to-Business (B2B)
Personal Responsibility
Team Leadership
Hiring
Key Performance Indicators
Leadership
Employee Engagement
Third-Party Vendor Management
Training Development and Delivery
Cross-functional Coordination
Six Sigma Quality Processes
Process Design
Statistical Data Analysis
Data Analysis
Communication and Presentation
Creative Content Production
B2B Marketing
Marketing Strategy
Integrated Multi-Channel Marketing
Brand Strategy
Services Business
Pricing Strategy
Market Intelligence
Project Management
Proposal Management
Pricing Management
Interpersonal Skills
Personnel Management
Product Development
Process Implementation
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Discover more about NokiaWhat is Phil Vieth email address?
Email Phil Vieth at [email protected] and [email protected]. This email is the most updated Phil Vieth's email found in 2026.
How to contact Phil Vieth?
To contact Phil Vieth send an email to [email protected] or [email protected]. (updated on September 04, 2024)
What company does Phil Vieth work for?
Phil Vieth works for Nokia
What is Phil Vieth's role at Nokia?
Phil Vieth is Customer Experience Program Manager, Voice of Customer (VoC)
What is Phil Vieth's Phone Number?
Phil Vieth's phone (**) *** *** 140
What industry does Phil Vieth work in?
Phil Vieth works in the Telecommunications industry.
Phil Vieth Email Addresses
Phil Vieth Phone Numbers
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