Pete Weaklend

VP, Solutions & Innovation at TDS Global Solutions | Omaha, Nebraska, United States

About Pete Weaklend

Pete Weaklend serves as the Vice President of Solutions & Innovation at TDS Global Solutions, where he plays a pivotal role in shaping the future of customer experience across diverse industries. With over 30 years of experience in customer service, digital solution design, and operational transformation, Pete is a seasoned expert in optimizing customer journeys and enhancing business outcomes. His leadership is instrumental in directing a global solutions team that specializes in customer support outsourcing, technology solutions, and CX optimization consulting.

Under Pete's guidance, TDS Global Solutions has successfully partnered with renowned organizations such as Wells Fargo, ADP, Microsoft, and Amazon, helping them navigate the complexities of global growth. His strategic vision and operational expertise have led to the implementation of innovative solutions that drive operational efficiency and performance management. A strong advocate for work-from-home initiatives, Pete has been at the forefront of leading transformational change in the industry, ensuring that organizations can adapt to evolving workforce dynamics while maintaining high levels of customer satisfaction.

Pete’s proficiency in leveraging Net Promoter Score (NPS) metrics has enabled TDS to refine its approach to customer experience, ensuring that client feedback directly informs operational strategy and planning. His commitment to strategic planning and business strategy development has positioned TDS Global Solutions as a leader in the consulting space, consistently delivering tailored solutions that meet the unique needs of each client. As he continues to spearhead key projects focused on innovation and customer-centric solutions, Pete Weaklend remains a driving force in the ongoing evolution of customer experience management.

Pete Weaklend Work