Paulo Contro
Client Support Specialist ll at Boston University | Boston, Massachusetts, United States
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Paulo Contro currently serves as a Client Support Specialist II at Boston University, where he plays a vital role in ensuring seamless technical support and system management for the university’s academic and administrative departments. Leveraging his extensive background in Information Technology, Paulo specializes in providing expert-level assistance with operating systems such as Windows 7 and OS X, as well as managing hardware components including laptops and printers. His deep understanding of system administration and computer security allows him to troubleshoot complex issues efficiently, minimizing downtime and enhancing user productivity across the campus.
In his current role, Paulo is instrumental in managing and maintaining the university’s IT infrastructure, ensuring that all systems adhere to security protocols and organizational policies. He actively contributes to software documentation efforts, creating clear, comprehensive guides that facilitate user self-service and streamline support processes. His expertise in group policy management and operating system deployment has been critical in implementing updates and security patches across multiple departments, safeguarding sensitive data and maintaining compliance with institutional standards.
Paulo’s key projects often involve optimizing the university’s computer maintenance workflows, supporting the deployment of new hardware and software solutions, and enhancing the overall user experience for faculty, staff, and students. His proficiency in computer security, system administration, and technical troubleshooting makes him a trusted resource within the Boston University community. With a Bachelor of Information Technology from American InterContinental University, Paulo continues to expand his skill set, staying current with emerging technologies to better serve the evolving needs of the university’s digital environment.
Client Support Specialist ll at Boston University in January 2025 to Present
IT Support Specialist at Liaison International in September 2020 to December 2024
Micro-Tech Specialist/ IT Support Specialist at Broward County Public Schools in November 2009 to September 2020
IT-Support Specialist at W12 in February 2017 to July 2018
Customer Service/Credit Counselor/IT HelpDesk at Consolidated Credit Counseling Services, Inc. in January 2003 to January 2009
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American InterContinental University, Bachelor’s Degree, November 2026
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Servers
OS X
Norton Ghost
Networking
Laptops
Troubleshooting
Software Installation
Help Desk Support
Hardware
Computer Security
System Administration
WAN
Software Documentation
Windows 7
Windows XP
Group Policy
Printers
Technical Support
Computer Hardware
Computer Repair
Desktop Computers
Operating Systems
Antivirus
Network Security
Information Technology
Wireless Networking
Windows
Security
Switches
Computer Maintenance
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Discover more about Boston UniversityWhat is Paulo Contro email address?
Email Paulo Contro at [email protected], [email protected] and [email protected]. This email is the most updated Paulo Contro's email found in 2026.
What is Paulo Contro phone number?
Paulo Contro phone number is 9548050751.
How to contact Paulo Contro?
To contact Paulo Contro send an email to [email protected], [email protected] or [email protected]. If you want to call Paulo Contro try calling on 9548050751. (updated on May 16, 2025)
What company does Paulo Contro work for?
Paulo Contro works for Boston University
What is Paulo Contro's role at Boston University?
Paulo Contro is Client Support Specialist ll
What industry does Paulo Contro work in?
Paulo Contro works in the Education Management industry.
Paulo Contro Email Addresses
Paulo Contro Phone Numbers
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