Paul Sword
Service Delivery Manager at Epiq Class Action & Claims Solutions, Inc. | Portland, Oregon, United States
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As the Service Delivery Manager at Epiq Class Action & Claims Solutions, Inc., Paul Sword plays a pivotal role in overseeing the implementation and operational excellence of critical projects within the organization. With a robust background in hardware implementation and operational management, Paul is dedicated to developing high-performing teams that consistently exceed customer expectations in service quality and satisfaction. His current focus involves meticulously tracking and reporting on major client Service Level Agreement (SLA) performance, a key responsibility in this newly established position. By ensuring compliance with contracted requirements across multiple projects, Paul not only safeguards client relationships but also enhances the overall operational efficiency of Epiq.
Paul's expertise in project management and deployment is complemented by his strong skills in risk management and disaster recovery, which are essential in navigating the complexities of class action and claims solutions. His proficiency in tools such as Microsoft Excel, Word, and PowerPoint enables him to present data-driven insights and project updates effectively, fostering transparency and accountability within teams and with clients. As he continues to refine and expand the service delivery framework, Paul is committed to achieving SLA compliance excellence while delivering projects on time and within budget. His strategic vision and operational acumen position him as a key asset in driving Epiq's mission to provide unparalleled service in the legal and claims management landscape.
Service Delivery Manager at Epiq Class Action & Claims Solutions, Inc. in January 2019 to Present
Senior Director, Operations at SureID in October 2017 to September 2018
Senior Director, Project Implementation at Fortior Solutions in October 2006 to October 2017
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Chemeketa Community College
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Service Planning
Hardware Implementation
Identity & Access Management (IAM)
Project Management
Operations Management
Project Planning
Vendor Management
Process Improvement
Requirements Gathering
Requirements Analysis
Security
Integration
Business Process Improvement
Start-ups
Strategy
CRM
Business Development
PMO
Product Management
Business Analysis
Account Management
Data Center
Telecommunications
Business Continuity
System Deployment
Testing
Disaster Recovery
Risk Management
SaaS
Enterprise Software
SharePoint
Microsoft Project
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Cross-functional Team Leadership
Leadership
Team Leadership
Management
Team Building
Problem Solving
Collaborative Problem Solving
Security Clearance
Customer Satisfaction
Organizational Management
Troubleshooting
Epicor
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What is Paul Sword email address?
Email Paul Sword at [email protected] and [email protected]. This email is the most updated Paul Sword's email found in 2026.
What is Paul Sword phone number?
Paul Sword phone number is 5034093998.
How to contact Paul Sword?
To contact Paul Sword send an email to [email protected] or [email protected]. If you want to call Paul Sword try calling on 5034093998. (updated on September 05, 2024)
What company does Paul Sword work for?
Paul Sword works for Epiq Class Action & Claims Solutions, Inc.
What is Paul Sword's role at Epiq Class Action & Claims Solutions, Inc.?
Paul Sword is Service Delivery Manager
What industry does Paul Sword work in?
Paul Sword works in the Information Technology & Services industry.
Paul Sword Email Addresses
Paul Sword Phone Numbers
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