Patti Kenyon
Sr Service Management Analyst at Ameritas | Cedar Rapids, Iowa, United States
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Patti Kenyon is a seasoned Sr. Service Management Analyst at Ameritas, where she leverages her extensive expertise in ITIL processes and Application Support Engineering to drive operational excellence. With over a decade of experience in process and resource management, Patti has been instrumental in designing and implementing ITIL frameworks that enhance service delivery and incident response. Her current role focuses on the critical automation of Asset Management and the development of Event Management systems, which are essential for maintaining the integrity and efficiency of IT operations.
One of Patti's key projects involved addressing the findings from the 2022 Asset Management audit, where she played a pivotal role in integrating Cloud Assets into active inventories. This initiative not only streamlined asset tracking but also ensured compliance with industry standards, showcasing her adeptness in IT integration and data analysis. Her leadership skills shine through as she supervises teams in stressful situations, guiding them through complex problem-solving scenarios and fostering a culture of continuous improvement.
Patti's commitment to establishing Key Performance Indicators (KPIs) has enabled her to measure the success of implemented processes effectively, ensuring that the organization meets its strategic objectives. Her expertise in Software as a Service (SaaS) further enhances her ability to adapt to the evolving technological landscape, making her a valuable asset to Ameritas. Through her dedication and innovative mindset, Patti continues to contribute significantly to the company's mission of delivering exceptional service and operational efficiency.
Sr Service Management Analyst at Ameritas in March 2022 to Present
Manager, Global Major Incident & Problem Management at hibu in November 2011 to January 2021
Senior Information Technology Services Manager at hibu (fka Yell Adworks) in August 2008 to November 2011
Technical Support Team Lead at hibu (fka Yell Adworks) in March 2007 to August 2008
Technical Support Engineer at hibu (fka Yell Adworks) in September 2005 to March 2007
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Coe College, August 1993 to August 1996
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Root Cause Analysis
Team Leadership
Stakeholder Management
Key Performance Indicators
IT Operations
Team Management
IT Integration
Conflict Management
Supervisory Skills
Interpersonal Communication
Leadership
Communication
Stressful Situations
Service Desk
IT Management
Engineering
Information Technology
Service Delivery
IT Outsourcing
Troubleshooting
Problem Solving
Incident Response
Automation
Microsoft Power BI
OEM Management
Relationship Building
Workforce Management
Data Analysis
Analytical Skills
Requirements Analysis
Software as a Service (SaaS)
Auditing
Online Advertising
Adobe Creative Suite
Agile Methodologies
Change Management
Incident Management
IT Service Management
Management
Technical Support
Jenkins
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Discover more about AmeritasWhat is Patti Kenyon email address?
Email Patti Kenyon at [email protected]. This email is the most updated Patti Kenyon's email found in 2026.
How to contact Patti Kenyon?
To contact Patti Kenyon send an email to [email protected]. (updated on August 25, 2024)
What company does Patti Kenyon work for?
Patti Kenyon works for Ameritas
What is Patti Kenyon's role at Ameritas?
Patti Kenyon is Sr Service Management Analyst
What is Patti Kenyon's Phone Number?
Patti Kenyon's phone (319) ***-*170
What industry does Patti Kenyon work in?
Patti Kenyon works in the Insurance industry.
Patti Kenyon Email Addresses
Patti Kenyon Phone Numbers
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