Patrick Smink
Global CX manager at Hewlett Packard Enterprise | Enschede, Overijssel, Netherlands
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Patrick Smink is a highly experienced IT professional with over 25 years of expertise in optimizing global operations and elevating customer experience (CX) across diverse technology landscapes. Currently serving as the Global Voice-of-the-Customer (VoC) Manager at Hewlett Packard Enterprise (HPE), Patrick plays a pivotal role in shaping the company's customer-centric strategies and ensuring that client feedback directly informs service delivery improvements. His role involves leveraging advanced data analytics tools like Microsoft Power BI to gain actionable insights from customer data, enabling HPE to proactively address pain points and enhance overall satisfaction.
In his capacity as a Global CX Manager, Patrick leads key projects focused on value stream management across the HPE services portfolio. This involves orchestrating cross-functional teams to streamline processes, reduce waste, and implement Agile methodologies that foster continuous improvement. His expertise in business process optimization and project portfolio management ensures that initiatives are aligned with strategic objectives and deliver measurable value. Patrick’s deep understanding of Lean principles and process improvement techniques allows him to identify bottlenecks and implement scalable solutions that improve operational efficiency and customer outcomes.
Furthermore, Patrick’s leadership in coaching and mentoring teams across geographies has cultivated a culture of collaboration and innovation. His ability to communicate complex concepts effectively and foster stakeholder engagement has been instrumental in driving enterprise-wide transformation initiatives. With a strong foundation in customer support, project management, and management best practices, Patrick Smink continues to be a vital driver of HPE’s commitment to delivering exceptional customer experiences through continuous process refinement and strategic insights.
Global CX manager at Hewlett Packard Enterprise in November 2023 to Present
Global value stream manager at Hewlett Packard Enterprise in September 2020 to October 2023
Global Program Manager at Hewlett Packard Enterprise in November 2015 to August 2020
EMEA Project Manager at HP in March 2008 to November 2015
Service project manager at HP in April 2003 to March 2008
Service Delivery Account Manager at Compaq Computer Corporation in July 1999 to April 2003
Support engineer at Digital Equipment Corporation (USA) in July 1998 to June 1999
Marketing Specialist at Oad NL in February 1996 to June 1998
Marketing Intern at Purgatory Resort in September 1994 to July 1995
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University of Portsmouth, Master of Science, September 2026
Stenden, Bachelor's degree, September 1989 to September 1994
College of the Ozarks, Business, September 1993 to September 1994
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Microsoft Office
Microsoft Power BI
Microsoft Excel
Six Sigma Green Belt
Lean Manufacturing
Root Cause Analysis
Global Delivery
Customer Satisfaction
Cost Reduction
Project Leadership
Communication
Coaching & Mentoring
Operations Management
Coaching
Analytical Skills
Problem Solving
Customer Support
Team Leadership
Operational Excellence
Lean Six Sigma
Continuous Improvement
LEAN services
Six Sigma
Program Management
Change Management
Service Delivery
Project Management
IT Service Management
PMP
Business Process Improvement
Process Management
Quality Management
Account Management
Service Management
Supply Chain
Business Process
Logistics
PMO
ITIL
Vendor Management
Lean Sigma
Customer Experience
Management Consulting
Business Analysis
Project Portfolio Management
Integration
Management
Leadership
Cross-functional Team Leadership
Customer Service
Process Improvement
Customer Satisfaction Analysis
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Discover more about Hewlett Packard EnterpriseWhat is Patrick Smink email address?
Email Patrick Smink at [email protected] and [email protected]. This email is the most updated Patrick Smink's email found in 2026.
How to contact Patrick Smink?
To contact Patrick Smink send an email to [email protected] or [email protected]. (updated on March 06, 2025)
What company does Patrick Smink work for?
Patrick Smink works for Hewlett Packard Enterprise
What is Patrick Smink's role at Hewlett Packard Enterprise?
Patrick Smink is Global CX manager
What is Patrick Smink's Phone Number?
Patrick Smink's phone (**) *** *** 305
What industry does Patrick Smink work in?
Patrick Smink works in the Information Technology & Services industry.
Patrick Smink Email Addresses
Patrick Smink Phone Numbers
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