Patrick Mathieus

Q: What is Patrick Mathieus email address?

Email Patrick Mathieus at pmathieus07@gmail.com and pmathieus@zendesk.com. This email is the most updated Patrick Mathieus's email found in 2026.

Q: How to contact Patrick Mathieus?

To contact Patrick Mathieus send an email to pmathieus07@gmail.com or pmathieus@zendesk.com. (updated on August 25, 2024)

Senior Software Engineer - Reliability at Zendesk | Houston, Texas, United States

About Patrick Mathieus

As a Senior Software Engineer specializing in Reliability at Zendesk, Patrick Mathieus leverages over six years of extensive experience in IT to drive initiatives that enhance system performance and engineer productivity. With certifications such as Certified Kubernetes Administrator (CKA), Cisco Certified Network Associate (CCNA), and ITIL, Patrick possesses a robust technical foundation that informs his strategic approach to reliability engineering. At Zendesk, a premier customer service software provider serving over 160,000 clients globally, he plays a pivotal role in ensuring the seamless operation of critical services.

One of Patrick's key projects involves orchestrating a team of four engineers to implement PagerDuty standardization initiatives. This project is designed to enhance the productivity of on-call engineers by streamlining alert management processes. By introducing precise business and technical service definitions, Patrick has significantly improved the clarity and effectiveness of alerts, allowing for quicker response times and reduced downtime. His innovative approach also includes the introduction of recent change tracking through pull requests (PRs) and deployments, which has further refined the alerting capabilities within the organization.

In addition to his technical acumen, Patrick excels in building strong relationships across teams, ensuring that all stakeholders are aligned and informed. His expertise in networking technology, software development, and technical support enables him to tackle complex challenges effectively. By ideating a service dependency map, he has provided invaluable insights into system interactions, facilitating better decision-making and resource allocation. Patrick Mathieus is committed to enhancing the reliability and efficiency of Zendesk's services, ultimately contributing to an exceptional customer experience.

Patrick Mathieus Work