Patrick Lento
Supportability Engineer at Mimecast | Biddeford, Maine, United States
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Patrick Lento currently serves as a Supportability Engineer at Mimecast, where he plays a pivotal role in enhancing product support frameworks and ensuring seamless user experiences. With a strong background in managing support teams and a keen understanding of product lifecycles, Patrick collaborates closely with Product Managers to conduct User Acceptance Testing (UAT) for new products and enhancements. His expertise in developing comprehensive supportability guidelines is instrumental in driving adherence across teams, ultimately leading to improved customer satisfaction and operational efficiency.
One of Patrick's key projects involved the planning, development, and rollout of a global support team for a brand-new product offering at Mimecast. This initiative not only required strategic foresight but also the ability to lead and enable engineers to deliver exceptional support. His proactive approach in gathering supportability requirements from various support teams ensures that all potential challenges are addressed early in the product development process, fostering a culture of continuous improvement.
Patrick's technical acumen spans various platforms, including OS X and Microsoft Exchange, and he is well-versed in tools such as Salesforce.com and reporting systems. His skills in management and strategy, combined with a deep understanding of computer hardware and software, position him as a valuable asset in the tech industry. As he continues to drive innovation and enhance supportability at Mimecast, Patrick remains committed to bridging the gap between product development and customer support, ensuring that every product launch is met with robust support mechanisms.
Supportability Engineer at Mimecast in November 2021 to Present
Team Manager at Amazon in May 2020 to May 2022
Technical Support Team Manager at Mimecast in November 2017 to May 2020
Senior Customer Support Engineer at Mimecast in July 2017 to November 2017
Customer Support Engineer at Mimecast in July 2016 to July 2017
Field Engineer at PlumChoice in November 2015 to July 2016
Local IT Co-worker at IKEA Group in April 2014 to November 2015
Assembly Technician at Integra Companies, Inc. in October 2013 to April 2015
General Staff at Tv3 Medford in September 2009 to October 2013
Office Assistant at Baystate Roads Program in February 2007 to May 2009
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University of Massachusetts Amherst, Bachelor of Arts (B.A.), August 2026
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Windows Server
OS X
Networking
Wireless Networking
Field Operations
Windows
Email
Customer Relationship Management (CRM)
Microsoft Exchange
Active Directory
HTML
Cascading Style Sheets (CSS)
SMTP
Mimecast
Powershell
Organization Skills
Time Management
Customer Support
NetSuite
Team Leadership
Salesforce.com
Requirements Analysis
Project Management
Reporting
Microsoft Office
Customer Service
Technical Support
Troubleshooting
Management
Leadership
Computer Hardware
Data Analysis
Strategy
Microsoft Excel
Microsoft Outlook
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Discover more about MimecastWhat is Patrick Lento email address?
Email Patrick Lento at [email protected] and [email protected]. This email is the most updated Patrick Lento's email found in 2026.
What is Patrick Lento phone number?
Patrick Lento phone number is 9782892201.
How to contact Patrick Lento?
To contact Patrick Lento send an email to [email protected] or [email protected]. If you want to call Patrick Lento try calling on 9782892201. (updated on August 25, 2024)
What company does Patrick Lento work for?
Patrick Lento works for Mimecast
What is Patrick Lento's role at Mimecast?
Patrick Lento is Supportability Engineer
What industry does Patrick Lento work in?
Patrick Lento works in the Information Technology & Services industry.
Patrick Lento Email Addresses
Patrick Lento Phone Numbers
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