Pablo Ratz
Technical Support Lead at Microsoft | Argentina
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Pablo Ratz serves as the Technical Support Lead at Microsoft, where he plays a pivotal role in enhancing customer experiences for Fortune 500 companies, government organizations, and IT consulting firms across Latin America. With a strong commitment to fostering advocacy and customer trust, Pablo focuses on our most strategic customers, ensuring they receive tailored support to navigate complex technical challenges. His expertise in Microsoft Azure and other Microsoft technologies empowers him to deliver innovative solutions that drive transformation and competitive leadership for his clients.
In his position within the Customer Service and Support (CSS) team, Pablo acts as a trusted advisor, collaborating closely with clients to understand their unique needs and operational hurdles. He leverages his extensive knowledge in ITIL and IT operations to implement best practices that enhance efficiency and reliability. His skills in disaster recovery and enterprise architecture allow him to design robust systems that safeguard against potential disruptions, ensuring business continuity for his clients.
Pablo's leadership style emphasizes constructive feedback and continuous improvement, fostering a culture of collaboration and knowledge sharing within his team. By championing customer advocacy, he not only resolves intricate technical issues but also builds long-lasting relationships that contribute to customer loyalty and satisfaction. As a result, Pablo Ratz is not just a technical support lead; he is a strategic partner dedicated to empowering organizations to harness technology as a catalyst for growth and success in an ever-evolving digital landscape.
Technical Support Lead at Microsoft in August 2024 to Present
Principal Cloud Solution Architect at Microsoft in October 2022 to September 2024
Principal Customer Engineer at Microsoft in August 2020 to November 2022
Senior Premier Field Engineer at Microsoft in December 2008 to August 2020
Information Technology Manager at DigiKnow in September 2008 to December 2008
Microsoft Certified Trainer at Central Tech Capacitación Premier (Moonlighting Modality) in June 2007 to December 2008
Information Technology Administrator at DigiKnow in December 2007 to September 2008
Microsoft Support Engineer: Messaging & Platforms at Teleperformance - MS Commercial Technical Support Operation in December 2005 to October 2007
IT Support Specialist at Compañia Financiera Argentina (Member of AIG International) in May 2003 to December 2005
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Instituto Universitario de la Policía Federal Argentina (IUPFA), Telecommunications Engineer, October 2026
Universidad Tecnológica Nacional, Systems Engineer, October 2026
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FinOps
Azure Networking
Well Architected Framework
Cloud Adoption Framework
Microsoft Azure
Leadership
Infrastructure
IT Management
Troubleshooting
Virtualization
Knowledge Transfer
ITIL
Performance Tuning
Cloud Computing
IT Operations
DNS
Disaster Recovery
Technical Writing
Technical Support
Unified Communications
Enterprise Architecture
Windows Server
Active Directory
Microsoft Exchange
Microsoft Technologies
Servers
Microsoft SQL Server
Microsoft Certified Professional
Powershell
Operating Systems
Office 365
Azure Active Directory
Collaborative Problem Solving
Personal Development
Teamwork
Communication
Coaching
People Management
Constructive Feedback
Leadership Development
Networking
Messaging
Cloud Computing IaaS
Extemporaneous Speaking
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Discover more about MicrosoftWhat is Pablo Ratz email address?
Email Pablo Ratz at [email protected] and [email protected]. This email is the most updated Pablo Ratz's email found in 2026.
How to contact Pablo Ratz?
To contact Pablo Ratz send an email to [email protected] or [email protected]. (updated on December 03, 2024)
What company does Pablo Ratz work for?
Pablo Ratz works for Microsoft
What is Pablo Ratz's role at Microsoft?
Pablo Ratz is Technical Support Lead
What is Pablo Ratz's Phone Number?
Pablo Ratz's phone (**) *** *** 291
What industry does Pablo Ratz work in?
Pablo Ratz works in the Information Technology & Services industry.
Pablo Ratz Email Addresses
Pablo Ratz Phone Numbers
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