Othmane Stiki

Othmane Stiki currently serves as a Data Scientist - Expert in Conversational AI at Orange Business Services, where he plays a pivotal role in advancing the company's capabilities in intelligent customer engagement solutions. His expertise lies in designing and deploying sophisticated conversational agents, notably the Callbot product, which leverages cutting-edge Natural Language Understanding (NLU) technologies to deliver seamless, human-like interactions. Othmane's deep knowledge of NLU solutions such as Dialogflow ES/CX, Genesys Dialog Engine, and IBM Watson has enabled him to benchmark and select optimal frameworks tailored to specific client needs, ensuring high accuracy and robustness in conversational AI applications.

In his current role, Othmane is deeply involved in the end-to-end development of voice and chatbots, from initial concept and benchmarking to deployment and ongoing performance monitoring. He has successfully implemented monitoring chains that track bot performance in production, conducting non-regression test campaigns and analyzing interaction data to continually improve system accuracy and user satisfaction. His expertise in machine learning, deep learning, and NLP allows him to optimize intent recognition, entity extraction, and dialogue management, ensuring the conversational agents adapt effectively to diverse scenarios.

Beyond technical proficiency, Othmane demonstrates strong soft skills, including rigorous problem-solving, teamwork, and a fast-learning mindset—traits that have enabled him to lead innovative projects and collaborate effectively across multidisciplinary teams. His background in computer vision, combined with his skills in programming languages like R, Java, C++, and SQL, further enhances his ability to develop comprehensive AI solutions. Overall, Othmane’s strategic vision and technical acumen position him as a key contributor to Orange Business Services’ mission to deliver intelligent, scalable, and reliable conversational AI solutions to global clients.