Olivia Koffi
Technical Support Advisor at TP | Cambridge, Ontario, Canada
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Olivia Koffi is currently excelling as a Technical Support Advisor at TP, where she leverages her strong communication skills and technical expertise to deliver exceptional customer service. In her role, Olivia provides seamless technical support to clients in both French and English, troubleshooting a wide range of issues related to Apple products such as iPhone, iPad, and Mac. Her responsibilities include diagnosing hardware and software problems, resolving account-related concerns, and ensuring that each customer interaction upholds TP’s high standards for empathy, clarity, and customer satisfaction. Olivia’s ability to actively listen and adapt to diverse client needs has been instrumental in building trust and fostering positive relationships.
Beyond her technical support duties, Olivia is actively involved in key projects aimed at enhancing user experience and streamlining support processes. Her keen problem-solving skills and attention to detail enable her to document interactions accurately, contributing to the continuous improvement of support workflows. Olivia’s background in Life Sciences from the University of McMaster provides her with a solid foundation in scientific reasoning and analytical thinking, which she applies to her technical troubleshooting and customer engagement strategies. Her expertise in teamwork, ethical conduct, and adaptability makes her a valuable asset to the TP support team, as she consistently seeks innovative solutions and maintains a customer-centric approach. With her passion for the healthcare industry and her technical acumen, Olivia is well-positioned to grow within the tech support field and make meaningful contributions to both her current organization and her future career in healthcare.
Technical Support Advisor at TP in May 2024 to Present
Community Advisor at Housing & Conference Services | McMaster University in August 2024 to April 2025
Tutor at GN Rising Excellence Institute in September 2022 to June 2024
Medical Interpreter at Kelly Services (Canada), Ltd. in April 2023 to September 2023
Crew Member at McDonald's in June 2022 to September 2022
Camps counselor at Hoop Dream Elite Camps in July 2022 to August 2022
Hostess at Boston Pizza Restaurants, LP. in June 2021 to September 2021
Social Media Coordinator at Akwaba Community in February 2020 to August 2021
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McMaster University, Honours Bachelor of Science - BS, November 2026
St Judes Academy, November 2026
École Secondaire Catholique Sainte Trinité, November 2026
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Event Planning
Support Services
Personal Assistance
Technical Support
Troubleshooting
memory retention
Confidentiality
Adaptability
Ethical Conduct
Active Listening
Language Proficiency
Teamwork
Research Skills
Editing
Customer Service
Skilled Multi-tasker
Team Management
Problem Solving
Attention to Detail
Communication
Adaptation
Teaching
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Discover more about TPWhat is Olivia Koffi email address?
Email Olivia Koffi at [email protected]. This email is the most updated Olivia Koffi's email found in 2026.
How to contact Olivia Koffi?
To contact Olivia Koffi send an email to [email protected]. (updated on June 05, 2025)
What company does Olivia Koffi work for?
Olivia Koffi works for TP
What is Olivia Koffi's role at TP?
Olivia Koffi is Technical Support Advisor
What is Olivia Koffi's Phone Number?
Olivia Koffi's phone +44 ** **** *711
What industry does Olivia Koffi work in?
Olivia Koffi works in the Higher Education industry.
Olivia Koffi Email Addresses
Olivia Koffi Phone Numbers
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