Olajide Akinde
Head Branch Service and Quality Assurance at The Alternative Bank | Lagos State, Nigeria
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Olajide Akinde currently serves as the Head of Branch Service and Quality Assurance at The Alternative Bank, where he plays a pivotal role in driving operational excellence and elevating customer experience across the bank’s branch network. In this strategic leadership position, Olajide leverages his extensive background as a service enthusiast, product manager, and business analyst to ensure that service delivery aligns with the bank’s core objectives of customer satisfaction and operational efficiency. His responsibilities include defining performance goals for various sub-teams, monitoring progress through detailed operational metrics, and evaluating achievements to foster continuous improvement.
A key aspect of Olajide’s role involves overseeing branch performance reporting, which encompasses financial results, customer feedback, and operational KPIs. His expertise in data analysis and research enables him to identify areas for process automation and streamline workflows, thereby enhancing service levels and reducing operational risks. Olajide’s passion for automation and process improvement is evident in his strategic initiatives aimed at optimizing staffing, cash liquidity management, and service delivery standards. He also leads the launch of new projects focused on customer retention and service quality enhancement, ensuring that the bank remains competitive and responsive to customer needs.
With a focus on operational excellence and strategic planning, Olajide’s leadership fosters a culture of teamwork and continuous improvement. His skills in analytical thinking, customer service, and research underpin his ability to develop innovative solutions that improve service level measurements and operational risk management. Ultimately, Olajide’s dedication to excellence and his solutions-oriented approach significantly contribute to the bank’s mission of delivering exceptional financial services while maintaining robust operational standards.
Head Branch Service and Quality Assurance at The Alternative Bank in March 2024 to Present
Branch support and Quality Assurance Manager at The Alternative Bank at The Alternative Bank in April 2022 to February 2024
SAF Quality Assurance and service Monitoring Officer at Sterling Bank Plc in August 2021 to October 2023
Settlement and dispute resolution officer at Sterling Bank Plc in December 2020 to August 2021
Quality Assurance And Service Standard Officer at Sterling Bank Plc in October 2019 to November 2020
Project Supervisor at Sterling Bank Plc in December 2018 to August 2019
Customer Service Representative at Sterling Bank Plc in February 2014 to November 2018
Class Teacher at Amen Nursery and Primary School in September 2013 to February 2014
Laboratory Assistant at Rehoboth Diagnostic Center in August 2012 to December 2012
Receptionist at Desreal Beauty Salon in October 2010 to November 2011
Project Manager at Essential Venture in April 2010 to September 2010
Clinic Assistant at Abidek Veterinary Hospital in September 2009 to April 2010
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Nexford University, Master of Science - MS, August 2026
Nexford University, Master of Business Administration - MBA, August 2026
University of Lagos, Bachelor's degree, August 2026
The Polytechnic, Ibadan, National Diploma, August 2026
Lerato Comprehensive College, SSCE, August 2026
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Supervisory Skills
Team Building
Time Management
Operational Excellence
Analytical Skills
Customer Satisfaction
Customer Retention
Customer Support
Customer Service
Microsoft Office
Microsoft Excel
Leadership
Microsoft Word
Management
Research
Microsoft PowerPoint
Strategic Planning
Teamwork
Data Analysis
Business Analysis
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Discover more about The Alternative BankWhat is Olajide Akinde email address?
Email Olajide Akinde at [email protected] and [email protected]. This email is the most updated Olajide Akinde's email found in 2026.
What is Olajide Akinde phone number?
Olajide Akinde phone number is 07067803307.
How to contact Olajide Akinde?
To contact Olajide Akinde send an email to [email protected] or [email protected]. If you want to call Olajide Akinde try calling on 07067803307. (updated on December 23, 2024)
What company does Olajide Akinde work for?
Olajide Akinde works for The Alternative Bank
What is Olajide Akinde's role at The Alternative Bank?
Olajide Akinde is Head Branch Service and Quality Assurance
What industry does Olajide Akinde work in?
Olajide Akinde works in the Banking industry.
Olajide Akinde Email Addresses
Olajide Akinde Phone Numbers
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