Ofek Mazor
Customer Success Manager II at Forrester | Amsterdam, North Holland, Netherlands
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Ofek Mazor currently serves as a Customer Success Manager II at Forrester, where he plays a pivotal role in driving value and fostering long-term relationships with some of the company’s most strategic clients. In this capacity, Ofek leverages his deep expertise in customer-centric strategies, business operations, and experience management to ensure clients maximize their investment in Forrester’s research, analytics, and engagement platforms. His role involves not only onboarding and onboarding new clients but also proactively identifying opportunities for growth and optimization within their customer journeys.
A key aspect of Ofek’s work involves translating high-level industry insights—particularly in marketing, sales, customer experience (CX), and technology—into actionable strategies tailored to each client’s unique business goals. He adeptly utilizes Forrester’s comprehensive suite of tools, including SaaS-based engagement software, research reports, and SiriusDecisions’ frameworks, to deliver tailored recommendations that enhance operational efficiency and customer satisfaction. His expertise in strategic planning and sales management enables him to align client objectives with Forrester’s offerings, ensuring measurable success.
Ofek’s background in hotel management and operational excellence further enriches his approach, allowing him to bring a service-oriented mindset and leadership skills to his client interactions. His fluency in Hebrew and Spanish also facilitates effective communication across diverse markets, enhancing his ability to build trust and deliver value in multilingual environments. With a passion for consulting and a focus on strategic growth, Ofek Mazor continues to help organizations in the Benelux region navigate digital transformation, optimize customer experience, and achieve sustainable business success.
Customer Success Manager II at Forrester in July 2023 to Present
Customer Success Manager at Forrester in December 2021 to July 2023
MBA Strategy Consultant at AirbnYou in June 2021 to October 2021
Business Operations & Strategy Manager at LINK Hotel & Hub (by Dan) in June 2019 to January 2021
Front Office Manager - Commercial Excellence & Customer Experience / Brand launch at LINK Hotel & Hub (by Dan) in February 2018 to January 2021
Co-Founder - Real Estate and Operations at Cuba Libre Dance productions in February 2018 to October 2019
Operations and Client Services Manager at Sea Executive Suites in July 2017 to February 2018
Front Office Supervisor at Dan Hotels Israel in April 2016 to July 2017
Client Services Supervisor at The Ritz-Carlton Hotel Company, L.L.C. in January 2014 to January 2016
Client Services Representative at The Ritz-Carlton Hotel Company, L.L.C. in January 2013 to January 2014
Reconnaissance Staff Sergeant at Israel Defense Forces in January 2010 to January 2013
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Hotelschool The Hague, Master of Business Administration - MBA, September 2026
The Open University of Israel, Business Administration and Management, September 2026
Vatel Israel, Bachelor's degree, September 2026
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Generative AI
Marketing
Salesforce.com
Strategy
Onboarding
Hotel Management
Leadership
Customer Service
Operations Management
Leisure Industry
Employer Branding
Operational Excellence
Project Management
Financial Reporting
Business Strategy
Business Development
Strategic Planning
Market Research
Sales
Pricing Strategy
New Business Development
Email Marketing
Start-ups
Sales Management
Customer Relationship Management (CRM)
Customer Retention
Customer Success
Google Analytics
Microsoft Office
Public Speaking
Team Leadership
Employee Training
Organizational Leadership
Communication
Negotiation
Teamwork
Interpersonal Skills
Presentation Skills
English
Spanish
Hebrew
Brand Loyalty
Tourism Management
Enterprise Marketing
Pricing Optimization
Value Based Selling
Time Management
Account Management
Digital Marketing
Customer Experience
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Discover more about ForresterWhat is Ofek Mazor email address?
Email Ofek Mazor at [email protected] and [email protected]. This email is the most updated Ofek Mazor's email found in 2026.
How to contact Ofek Mazor?
To contact Ofek Mazor send an email to [email protected] or [email protected]. (updated on March 06, 2025)
What company does Ofek Mazor work for?
Ofek Mazor works for Forrester
What is Ofek Mazor's role at Forrester?
Ofek Mazor is Customer Success Manager II
What is Ofek Mazor's Phone Number?
Ofek Mazor's phone (**) *** *** 220
What industry does Ofek Mazor work in?
Ofek Mazor works in the Management Consulting industry.
Ofek Mazor Email Addresses
Ofek Mazor Phone Numbers
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