Obinna Emeadi
Desktop Support Analyst at City Of Guelph | Cambridge, Ontario, Canada
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Obinna Emeadi serves as a Desktop Support Analyst at the City of Guelph, where he is recognized for his unwavering commitment to providing exceptional support to end users. With a strong foundation in network support and administration, Obinna specializes in Active Directory management, user support, and troubleshooting across a variety of platforms, including Microsoft Exchange and Blackberry Enterprise Server. His role is pivotal in ensuring that the city's IT infrastructure operates smoothly, allowing employees to focus on their core responsibilities without the distraction of technical issues.
In his current position, Obinna is responsible for managing the entire lifecycle of support tickets through the HEAT/Cherwell Ticketing software, where he meticulously creates, updates, and closes tickets, ensuring that each case is resolved efficiently. His expertise extends to refreshing desktops and laptops, where he ensures that all previously installed applications are not only reinstalled but also functioning optimally. Obinna is adept at performing Moves, Adds, Changes (MAC) for Cisco phones and managing Cisco Unity voicemails, which are essential for maintaining effective communication within the organization.
Obinna's technical skills are complemented by his proficiency in incident management and remote desktop support, allowing him to troubleshoot and resolve issues swiftly, whether on-site or remotely. His dedication to asset management ensures that the City of Guelph maintains an organized inventory of IT resources, contributing to the overall efficiency of the department. With a focus on continuous improvement and user satisfaction, Obinna Emeadi exemplifies the qualities of a dedicated support professional, making a significant impact on the city's operational success.
Desktop Support Analyst at City Of Guelph in December 2013 to Present
Information Technology Technician at Hydro One in April 2013 to June 2013
IT Service Desk Representative at Research In Motion in April 2012 to February 2013
Technical Solutions Representative at Bell Mobility in April 2009 to May 2012
Project Management Intern at Brink’s in April 2010 to September 2010
Technical Support Representative at IBM Canada Ltd. in June 2008 to September 2010
Project Management Intern at Brink’s in January 2010 to January 2010
IT Systems Administrator at Silverbird Communication in November 2005 to March 2008
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Humber College, Wireless Telecommunications, August 2026
Nnamdi Azikiwe University, B.Eng, August 1998 to August 2026
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Troubleshooting
Asset Managment
Active Directory
Windows 7
XP
Windows Server
VPN
Microsoft Exchange
Computer Hardware
Network Administration
DNS
Group Policy
DHCP
Antivirus
Terminal Services
IIS
Servers
TCP/IP
VMware
VMware ESX
Blackberry
CCNA
Windows XP
Technical Support
Software Installation
Blackberry Enterprise Server
Information Technology
Virtual Private Network (VPN)
Networking
System Center Configuration Manager (SCCM)
LAN-WAN
Printer Support
Laptops
Incident Management
Microsoft Office
BMC Remedy
Microsoft Products
Project Management
Linux
Customer Service
Computer Repair
Remote Desktop
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Discover more about City Of GuelphWhat is Obinna Emeadi email address?
Email Obinna Emeadi at [email protected] and [email protected]. This email is the most updated Obinna Emeadi's email found in 2026.
How to contact Obinna Emeadi?
To contact Obinna Emeadi send an email to [email protected] or [email protected]. (updated on September 30, 2024)
What company does Obinna Emeadi work for?
Obinna Emeadi works for City Of Guelph
What is Obinna Emeadi's role at City Of Guelph?
Obinna Emeadi is Desktop Support Analyst
What is Obinna Emeadi's Phone Number?
Obinna Emeadi's phone +44 ** **** *322
What industry does Obinna Emeadi work in?
Obinna Emeadi works in the Government Administration industry.
Obinna Emeadi Email Addresses
Obinna Emeadi Phone Numbers
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