Nour Moudarres
Director of Customer Success at Extendly For HighLevel | Greater Montreal Metropolitan Area
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Nour Moudarres is a dynamic and results-oriented Director of Customer Success at Extendly For HighLevel, where he leverages over five years of expertise in customer engagement and retention to drive transformative results. In his current role, Nour has successfully spearheaded the implementation of the 'First 90 Days Success Plan,' a strategic initiative that has not only streamlined onboarding processes but also led to a remarkable 25% reduction in customer churn rate. By leading a dedicated team of ten success managers, he has cultivated a culture of proactive customer advocacy, ensuring that clients receive tailored support that aligns with their unique business objectives.
Nour’s strategic vision extends beyond immediate customer interactions; he has played a pivotal role in developing a comprehensive customer lifecycle strategy that enhances the overall customer experience. This initiative has significantly boosted customer satisfaction scores and fostered long-term loyalty, ultimately contributing to business growth. His collaborative approach involves working closely with cross-functional teams, including sales, marketing, and product development, to ensure that customer feedback informs product enhancements and service offerings.
With a strong foundation in Agile Project Management and Customer Relationship Management (CRM), Nour excels in coaching his team to adopt best practices that enhance customer success metrics. His leadership style emphasizes empowerment and continuous improvement, enabling his team to thrive in a fast-paced environment. As a passionate advocate for customer success, Nour remains committed to driving innovation and excellence at Extendly For HighLevel, ensuring that every customer interaction is a step towards achieving their goals.
Director of Customer Success at Extendly For HighLevel in April 2023 to Present
Manager, Customer Engagement at Lightspeed Commerce in September 2019 to April 2023
Director, Business Development at Amazon FBA in December 2015 to January 2022
Customer Retention Manager at TELUS in July 2015 to April 2018
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Concordia University, Bachelor of Arts (BA), September 2026
Bayyinah Institute, Certificate in Arabic Studies, September 2026
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Director level
Customer Support
Strategic Leadership
Enablement
Customer Base
Customer Experience Management
Agile Project Management
Customer Engagement
Customer Satisfaction (CSAT)
Software as a Service (SaaS)
Coaching
Change Management
Business Reviews
Customer Advocacy
Performance Metrics
KPI Reporting
KPI Implementation
Post-Sales
Consultative Selling
Leadership Development
Sales Management
Training
Customer Satisfaction
Business Analysis
Scrum
Product Management
Agile Methodologies
Salesforce.com
Account Management
Sales
Communication
Team Management
Customer Journeys
Problem Solving
Relationship Building
Market Research
Market Analysis
Business Development
Customer Experience
Customer Retention
Customer Success
Interpersonal Skills
Customer Relationship Management (CRM)
Teamwork
Public Speaking
Microsoft Office
Research
Microsoft Excel
PowerPoint
Microsoft Word
Data Analysis
Project Management
Team Leadership
Leadership
Social Media
Customer Service
Critical Thinking
Team Building
Business Strategy
Management
Strategic Planning
Marketing
Public Relations
C++
Spanish
Java
Social Media Marketing
Analysis
Marketing Communications
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Discover more about Extendly For HighLevelWhat is Nour Moudarres email address?
Email Nour Moudarres at [email protected], [email protected] and [email protected]. This email is the most updated Nour Moudarres's email found in 2026.
How to contact Nour Moudarres?
To contact Nour Moudarres send an email to [email protected], [email protected] or [email protected]. (updated on February 15, 2025)
What company does Nour Moudarres work for?
Nour Moudarres works for Extendly For HighLevel
What is Nour Moudarres's role at Extendly For HighLevel?
Nour Moudarres is Director of Customer Success
What is Nour Moudarres's Phone Number?
Nour Moudarres's phone (**) *** *** 132
What industry does Nour Moudarres work in?
Nour Moudarres works in the Computer Software industry.
Nour Moudarres Email Addresses
Nour Moudarres Phone Numbers
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