Norma Shakra
Head of Customer Experience at SinaLite | Greater Toronto Area, Canada
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Head of Customer Experience at SinaLite in October 2024 to Present
Senior Director Client Services at Jonas Club Software in June 2023 to June 2024
Director Customer Experience at ApplyBoard in October 2021 to November 2022
Senior Director Client Experience and Support Services at Livingston International in March 2017 to September 2021
Director, Client Service and Satisfaction at Livingston International in January 2011 to February 2017
IBM.Com, Client Experience Manager at IBM in January 2005 to January 2010
Senior Client Satisfaction Consultant at IBM in January 1997 to January 2005
Actuarial Analyst at Annuity Research & Marketing Services in January 1995 to January 1997
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McMaster University, Bachelor, October 1989 to October 1992
University of Virginia Darden School of Business, October 2026
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Database Marketing
Data Analytics
Microsoft Excel
Microsoft PowerPoint
Data Visualization
People Management
Customer Data
Creative Problem Solving
Dashboards
Team Coaching
Survey Design
Sampling
Builds Relationships
Lead Change
Data Integrity
Written Communication
Attention to Detail
Customer Journey Mapping
Customer Support
Data Management
Software as a Service (SaaS)
Problem Solving
Strategic Insights
Strategic Business
Data Strategies
Budget Management
Thinking Skills
Resource Allocation
Operations
Executive-level Communication
Drive Change
Team Alignment
Executive Visibility
Customer Advocacy
Financial Performance
Operations Research
Strategic Initiatives
Big-Picture Thinking
Financial Literacy
Annual Budgeting
Emergency Situations
Training Programs
Professional Services
Business Process Design
Organizational Leadership
Client Services
Global Leadership
Escalations Management
Relationship Development
Strategic Planning
Team Leadership
Cross-functional Team Leadership
Customer care
Management
Leadership
Business Development
Customer Satisfaction
Project Management
Operations Management
Sales Management
Sales Operations
Sales
Program Management
Analysis
Strategy
Human Resources
Selling
Business Intelligence
Customer Relationship Management (CRM)
Analytical Skills
Business Strategy
Change Management
Performance Management
Business Transformation
Customer Experience
Business Process Improvement
Customer Retention
Business Process
Team Management
Coaching
Training
Talent Management
Leadership Development
Teamwork
Communication
Customer Service
Strategic Leadership
Employee Engagement
Decision-Making
Strategic Thinking
Training & Development
Mentoring
Process Design
Digital Transformation
Process Improvement
Salesforce.com Implementation
Salesforce Service Cloud
Microsoft Power BI
Data Analysis
SQL
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Discover more about SinaLiteWhat is Norma Shakra email address?
Email Norma Shakra at [email protected] and [email protected]. This email is the most updated Norma Shakra's email found in 2026.
How to contact Norma Shakra?
To contact Norma Shakra send an email to [email protected] or [email protected]. (updated on February 03, 2025)
What company does Norma Shakra work for?
Norma Shakra works for SinaLite
What is Norma Shakra's role at SinaLite?
Norma Shakra is Head of Customer Experience
What is Norma Shakra's Phone Number?
Norma Shakra's phone (416) ***-*354
What industry does Norma Shakra work in?
Norma Shakra works in the Computer Software industry.
Norma Shakra Email Addresses
Norma Shakra Phone Numbers
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