Noga Collins
Customer Experience, Support Infrastructure and Operation Manager at Intel Corporation | Portland, Oregon, United States
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Noga Collins serves as the Customer Experience, Support Infrastructure, and Operations Manager at Intel Corporation, where she leverages her extensive 15 years of experience to drive transformative changes in customer success programs. In her current role, Noga has been pivotal in leading the transition from legacy product support to a more agile and scalable oneAPI support model. This initiative not only enhances the customer experience but also aligns closely with developer needs, ensuring that Intel's support infrastructure is both robust and responsive.
One of Noga's key projects involved the creation of a comprehensive integrated support plan that defines a seamless process for multilayer, multi-tier support across three distinct support groups. This initiative has resulted in a clear differentiation between free and commercial product support, allowing customers to navigate their options more effectively and enhancing overall customer satisfaction. Noga’s strategic planning and process optimization skills have been instrumental in driving operational excellence, ensuring that the support infrastructure is not only efficient but also user-friendly.
Her tenacity as a problem-solver is complemented by her ability to leverage both quantitative and qualitative data, enabling her to make informed decisions that enhance user experience (UX) and stakeholder management. Noga's cross-functional team leadership fosters collaboration across departments, ensuring that customer feedback is integrated into product development and support strategies. Her commitment to customer-focused solutions positions her as a key player in Intel's mission to deliver exceptional support and drive customer success in an increasingly competitive landscape.
Customer Experience, Support Infrastructure and Operation Manager at Intel Corporation in January 2019 to Present
Compilers Technical Consulting Engineer / Startup Support Team Lead at Intel Corporation in January 2015 to January 2018
Localization Engineer and QA Lead at PTIGlobal in January 2010 to January 2014
UX Engineer and UI Designer at Consulting Engineer, Critical Path Software in January 2008 to January 2009
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Boston University, Boston, MA, Graduate work
Tel Aviv University, Tel Aviv, Israel, Graduate work
Tel Aviv University, Tel Aviv, Israel, Bachelor of Arts (B.A.)
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Process Optimization
Strategic Planning
Operational Excellence
Customer Focused
Customer Experience
Customer Satisfaction
Risk Management
User Experience (UX)
Stakeholder Management
Business Process Improvement
Cross-functional Team Leadership
Program Management
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Discover more about Intel CorporationWhat is Noga Collins email address?
Email Noga Collins at [email protected], [email protected] and [email protected]. This email is the most updated Noga Collins's email found in 2026.
What is Noga Collins phone number?
Noga Collins phone number is 5038692053.
How to contact Noga Collins?
To contact Noga Collins send an email to [email protected], [email protected] or [email protected]. If you want to call Noga Collins try calling on 5038692053. (updated on January 06, 2025)
What company does Noga Collins work for?
Noga Collins works for Intel Corporation
What is Noga Collins's role at Intel Corporation?
Noga Collins is Customer Experience, Support Infrastructure and Operation Manager
What industry does Noga Collins work in?
Noga Collins works in the Computer Software industry.
Noga Collins Email Addresses
Noga Collins Phone Numbers
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