Nirman Shah
Technical Support Team Lead at Lionbridge Technologies | Mumbai, Maharashtra, India
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Nirman Shah currently serves as the Technical Support Team Lead at Lionbridge Technologies, where he plays a pivotal role in enhancing the quality and efficiency of global customer support operations. With extensive experience in L2 and L3 technical support, Nirman leads a dynamic team responsible for managing the L1-L2 support processes. His expertise encompasses a wide range of responsibilities, including incident response, escalation management, and SLA management, ensuring that customer issues are addressed promptly and effectively.
Under Nirman's leadership, the team excels in utilizing advanced ticket handling tools to streamline operations and improve response times. He is adept at investigating complex technical issues, leveraging his strong troubleshooting skills to resolve problems efficiently. His commitment to team performance monitoring and roster management has fostered a collaborative environment that encourages continuous learning and development among team members.
Nirman’s proficiency in machine translation and IT service management further enhances the support provided to clients, particularly in the realm of translation services. He also plays a crucial role in training new team members, sharing his knowledge of IT hardware support and desktop management to build a robust support framework. By focusing on customer escalation management, Nirman ensures that critical issues are prioritized and resolved, ultimately contributing to higher customer satisfaction and loyalty. His multifaceted skill set and leadership capabilities position him as a key asset in driving Lionbridge Technologies' mission to deliver exceptional support services in an increasingly digital landscape.
Technical Support Team Lead at Lionbridge Technologies in February 2021 to Present
Senior Customer Engineer at NCR Corporation in July 2016 to February 2021
Technical Support Specialist at Lipi Data Systems Ltd in November 2015 to June 2016
Team Lead, Senior Customer Support Engineer at Smart Services in October 2014 to November 2015
Senior Customer Engineer at NCR Corporation and outsource in May 2007 to October 2014
Customer Support Engineer at NCR Corporation and outsource in December 2005 to April 2007
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vinayaka mission university, BCA, September 2026
indian school of business management, Diploma in Business management, September 2026
self study, MCSA, September 2026
Divine infotech, Computer Hardware Networking, September 2026
Divine infotech, Vocational Electronics Course, September 2026
RC Patel High School borivali
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Small Team Management
Technical Project Leadership
Computer Hardware
Problem Solving
Customer Relationship Management (CRM)
Team Leadership
Leadership
Team Building
Team lead
Global Customer Service
global cust
Incident Management
Incident Investigation
Incident Response
Incident Handling
Incident Reporting
Critical Incident Response
incident
Ticketing Systems
Escalation Resolution
Customer Escalation Management
Escalations Management
Escalation
Technical Training
Technical Leadership
Technical Translation
Technical Assistance
Jira
Jira Service Desk
Machine Translation
IT Service Management
IT Management
IT Operations
IT Outsourcing
IT Hardware Support
IT Infrastructure Management
IT
electronic
Laptops
Desktop Computers
Desktop Support Management
Computer Repair
Good technical support skill
very good presentation skill
very good communication skill
Technical Support
Team Leader
Technical leader
Technical Trainer
Technically sound and challenged
Team Management
Troubleshooting
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Discover more about Lionbridge TechnologiesWhat is Nirman Shah email address?
Email Nirman Shah at [email protected]. This email is the most updated Nirman Shah's email found in 2026.
How to contact Nirman Shah?
To contact Nirman Shah send an email to [email protected]. (updated on November 02, 2024)
What company does Nirman Shah work for?
Nirman Shah works for Lionbridge Technologies
What is Nirman Shah's role at Lionbridge Technologies?
Nirman Shah is Technical Support Team Lead
What is Nirman Shah's Phone Number?
Nirman Shah's phone (**) *** *** 181
What industry does Nirman Shah work in?
Nirman Shah works in the Translation & Localization industry.
Nirman Shah Email Addresses
Nirman Shah Phone Numbers
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