Nilo Catoy
IT Support Technician at ITllectual Services | Parañaque, National Capital Region, Philippines
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Nilo Catoy is a dedicated IT Support Technician at ITllectual Services, where he leverages over six years of experience in IT support and network administration to deliver exceptional technical assistance to both residential and corporate clients. His role is pivotal in ensuring seamless operations, particularly in an era where remote work and online education have become the norm. Nilo has demonstrated remarkable adaptability and problem-solving skills, especially during the pandemic, where he played a crucial role in facilitating the transition to online classes and home-based work for numerous clients.
His expertise spans a wide range of technical skills, including proficiency in Windows 10, desktop support, and cloud services, which allows him to troubleshoot and resolve issues efficiently. Nilo's experience with IT compliance and Active Directory enhances his ability to manage user accounts and maintain security protocols, ensuring that clients’ systems are both functional and secure. His hands-on knowledge of computer peripherals—ranging from HDDs and SSDs to complete computer setups—enables him to provide comprehensive support tailored to individual client needs.
Nilo is committed to continuous learning and professional development, actively seeking opportunities to expand his technical knowledge and skills. His passion for technology and dedication to customer service make him an invaluable asset to the ITllectual Services team. As he looks to the future, Nilo is eager to embrace new challenges that align with his career aspirations, contributing to innovative projects that enhance client experiences and drive organizational success.
IT Support Technician at ITllectual Services in January 2021 to Present
Help Desk Analyst at Atos in October 2022 to Present
Information Technology Assistant at Live Bridge Inc in September 2019 to July 2020
Freelance Information Technology Consultant at Aranda & Dalid Associates in May 2018 to May 2019
IT Consultant at Digital Mirage PH Inc in February 2018 to May 2019
IT Support Technician at Jal Insurance Consultancy in March 2018 to March 2019
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Cavite State University, Bachelor's degree, August 2026
Asian Institute of Computer Studies University, Associate of Computer, August 2026
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Acting
Service Orientation (Social)
User Behavior
Information Technology
Engineering Support
Technical Assistance
Help Desk Support
IT Service Management
Windows 11
Microsoft 365
Office 365
Windows 10
Desk Top Support
Resolving Issues
B2B Commerce
Root Cause
Customer Interaction
Network Protocols
Hardware Configuration
Cloud Services
IT Compliance
Service-Level Agreements (SLA)
Analytical Skills
IT Hardware Support
Printer Support
Break Fix
Databases
Active Directory
Technical Documentation
IT Operations
OS X
Mac
Hands-on Technical Leadership
IT Operations Management
Customer Satisfaction
Customer Engagement
Client Relations
Communication
Computer Hardware Troubleshooting
Ticketing Systems
ServiceNow
Problem Solving
Active Directory Experience
ITIL
Support Groups
Bitlocker
Password Resets
Triage
Service Desk
Desktop Computers
IT Consulting
Network Administration
Technical Support
Preventive Maintenance
Troubleshooting
Firewalls
Computer Hardware
Remote Desktop
Laptops
Antivirus
Customer Service
Customer Support
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What is Nilo Catoy email address?
Email Nilo Catoy at [email protected]. This email is the most updated Nilo Catoy's email found in 2026.
How to contact Nilo Catoy?
To contact Nilo Catoy send an email to [email protected]. (updated on October 23, 2024)
What company does Nilo Catoy work for?
Nilo Catoy works for ITllectual Services
What is Nilo Catoy's role at ITllectual Services?
Nilo Catoy is IT Support Technician
What is Nilo Catoy's Phone Number?
Nilo Catoy's phone (**) *** *** 367
What industry does Nilo Catoy work in?
Nilo Catoy works in the Information Technology & Services industry.
Nilo Catoy Email Addresses
Nilo Catoy Phone Numbers
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