Niles Malec
Tier II Technical Support at Theoris | Elkhart, Indiana, United States
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Niles Malec serves as a Service Desk Engineer at Thor Motor Coach, where he plays a pivotal role in ensuring seamless IT operations for over 600 end users. With a strong focus on delivering exceptional hardware and software support, Niles adeptly manages a diverse array of technical challenges through a structured ticketing system, consistently meeting SLA compliance. His expertise in a Windows 10 environment is complemented by proficiency in critical tools such as Active Directory, Microsoft Azure, and Office 365, allowing him to effectively troubleshoot and resolve issues that arise in a fast-paced manufacturing setting.
Niles is not only skilled in imaging, deploying, and reclaiming hardware—including laptops, desktops, printers, and mobile devices—but he also excels in leveraging cloud services and virtual private networks (VPN) to enhance connectivity and productivity across the organization. His experience with Cisco technologies, including Call Manager and Meraki, further underscores his capability in managing complex network environments.
Beyond his technical acumen, Niles is recognized for his leadership qualities and cultural competency, which enable him to foster collaboration and communication among diverse teams. His positive attitude and strong work ethic drive him to continuously seek efficiency improvements, ensuring that Thor Motor Coach remains at the forefront of innovation in the recreational vehicle industry. As he navigates key projects and initiatives, Niles remains committed to enhancing user experience and operational excellence, making him an invaluable asset to the organization.
Tier II Technical Support at Theoris in September 2024 to Present
Service Desk Engineer at Thor Motor Coach in October 2022 to September 2024
Tier I Technician Support at AtlasIT in July 2021 to October 2022
Water Treatment Service Engineer at Zinkan Enterprises, Inc. in March 2018 to July 2021
Quality Assurance Technician at Nestlé Waters in October 2016 to January 2018
Server at Chili's in May 2016 to October 2016
Back Office Assistant at Tampa Machinery Auction Inc in September 2011 to October 2016
Youth Care Worker at G4S Youth Services in February 2016 to May 2016
Delivery Driver at PAPA JOHN'S PIZZA in August 2015 to February 2016
Health & Life Insurance Agent at Healthcare Solutions Team in May 2015 to August 2015
Server at Olive Garden in August 2013 to December 2014
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University of South Florida, Bachelor’s Degree, October 2026
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Cloud Networking
Cloud Data
Cloud Security
Cloud Services
Virtualization
Exchange Admin Center
Remote Desktop
Jabber
TeamViewer
Cisco Meraki
Cisco Call Manager
Office 365
Microsoft Azure
Active Directory
Microsoft Outlook
Microsoft Products
QuickBooks
IT Hardware Support
Computer Repair
Printer Support
Antivirus
Virtual Private Network (VPN)
N+
Customer Service
Windows
Operating Systems
Data Transfer
Software Installation
Software as a Service (SaaS)
Software
Data Backup Solutions
Remote Monitoring
Windows Remote Desktop
Networking
Routers
Firewalls
Hazard Analysis and Critical Control Points (HACCP)
SAP
Microsoft Office
Teamwork
Leadership
Time Management
Data Entry
Manufacturing
Troubleshooting
Risk Assessment
Microsoft Word
Problem Solving
Technical Support
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Discover more about TheorisWhat is Niles Malec email address?
Email Niles Malec at [email protected]. This email is the most updated Niles Malec's email found in 2026.
How to contact Niles Malec?
To contact Niles Malec send an email to [email protected]. (updated on September 18, 2024)
What company does Niles Malec work for?
Niles Malec works for Theoris
What is Niles Malec's role at Theoris?
Niles Malec is Tier II Technical Support
What is Niles Malec's Phone Number?
Niles Malec's phone (317) ***-*190
What industry does Niles Malec work in?
Niles Malec works in the Information Technology & Services industry.
Niles Malec Email Addresses
Niles Malec Phone Numbers
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