Nikila P
IT Infra Ops Senior Analyst (ITSM Sr manager) at PepsiCo | Hyderabad, Telangana, India
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Nikila P. is a highly accomplished IT professional currently serving as an IT Infrastructure Operations Senior Analyst (ITSM Sr. Manager) at PepsiCo, where she leverages over a decade of expertise in service management and IT operations. In her current role, Nikila plays a pivotal part in overseeing enterprise service management processes across the AMESA and APAC regions, ensuring seamless incident, problem, change, event, request, and access management. Her deep understanding of ITIL frameworks, including ITIL v3 Foundations, enables her to implement best practices that optimize service delivery, reduce downtime, and enhance user satisfaction.
Nikila has been instrumental in managing major incident and problem management initiatives, coordinating cross-functional teams to swiftly resolve critical issues impacting global enterprise operations. Her proficiency in system monitoring and IT infrastructure management allows her to proactively identify potential risks and implement preventive measures. She is also adept at utilizing tools like Power BI for data-driven insights, enabling her to track key performance metrics and improve service performance continuously.
Beyond operational excellence, Nikila is experienced in project coordination, manual review, and documentation, ensuring compliance and knowledge sharing across teams. Her involvement in training coordination underscores her commitment to developing team capabilities and fostering a culture of continuous improvement. With a strong background in knowledge management and enterprise service management, Nikila is well-equipped to lead complex IT initiatives that align with organizational goals, driving efficiency and innovation in PepsiCo’s IT infrastructure operations.
IT Infra Ops Senior Analyst (ITSM Sr manager) at PepsiCo in March 2022 to Present
IT Infra Ops Analyst (ITSM MANAGER) at PepsiCo in August 2020 to August 2022
Identity and Access Management Analyst at Shell in June 2019 to August 2020
Team Lead at phone pe in March 2019 to June 2019
Associate Consultant at Capgemini in April 2017 to February 2019
Application Development Analyst at Deloitte India (Offices of the US) in February 2016 to February 2017
Software Consultant-Incident Management at Tata Consultancy Services in September 2015 to January 2016
CENTRALIZED TECHNICAL ASSOCIATE at IBM INDIA PVT LTD in March 2012 to September 2014
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G. Narayanamma Institute Of Technology And Science, Bachelor of Technology (B.Tech.), September 2026
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IT Operations
ITIL V4 Foundation certified and practioner
ITIL V3 CERTIFIED AND PRACTIONER
ESM
Enterprise Service Management
Power bi
Tableau
Servicenow dashboard
Knowledge Management
CMDB
Incident Handling
Incident Reporting
Critical Incident Response
Incident Response
ITIL Certified
ITIL Service Operations
Major Incident Management
Problem Solving
Decision-Making
Change Management
Configuration Management
enterprise service management
Microsoft Excel
Microsoft Office
Microsoft Word
PowerPoint
Windows
Incident Management
IT Infrastructure Operations
System Monitoring
Technical Support
Computer Network Operations
Lotus Notes
Red Hat Linux
Linux KVM
Resolving Issues
AT&T Connect
Teamwork
IBM Tivoli
Multimedia
maximo
ITIL v3 Foundations Certified
IT Service Management
ITIL
Team Management
SharePoint
IT Infrastructure Management
Problem Management
ServiceNow
IT Operations Management
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Discover more about PepsiCoWhat is Nikila P email address?
Email Nikila P at [email protected] and [email protected]. This email is the most updated Nikila P's email found in 2026.
What is Nikila P phone number?
Nikila P phone number is 8142508557.
How to contact Nikila P?
To contact Nikila P send an email to [email protected] or [email protected]. If you want to call Nikila P try calling on 8142508557. (updated on March 29, 2025)
What company does Nikila P work for?
Nikila P works for PepsiCo
What is Nikila P's role at PepsiCo?
Nikila P is IT Infra Ops Senior Analyst (ITSM Sr manager)
What industry does Nikila P work in?
Nikila P works in the Information Technology & Services industry.
Nikila P Email Addresses
Nikila P Phone Numbers
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