Nevena Rafa

Q: What is Nevena Rafa email address?

Email Nevena Rafa at nevena.rafa@hotmail.com and nrafa@netconomy.eu. This email is the most updated Nevena Rafa's email found in 2026.

Q: How to contact Nevena Rafa?

To contact Nevena Rafa send an email to nevena.rafa@hotmail.com or nrafa@netconomy.eu. (updated on January 13, 2025)

Service Delivery Manager at Netconomy | Serbia

About Nevena Rafa

Nevena Rafa currently serves as a Service Delivery Manager at Netconomy, where she plays a pivotal role in orchestrating end-to-end service operations that drive client satisfaction and operational excellence. In this capacity, Nevena leverages her extensive expertise in IT Service Management, process engineering, and program management to ensure seamless delivery of digital solutions and managed services. Her strategic approach involves establishing and maintaining robust Service Level Agreements (SLAs), managing escalations effectively, and fostering transparent communication channels with clients to align expectations and deliver consistent value.

At Netconomy, Nevena has led several key projects aimed at optimizing service delivery processes and enhancing customer experience. She has implemented proactive troubleshooting strategies and continuous improvement initiatives that have resulted in increased operational efficiency and reduced incident resolution times. Her ability to coordinate cross-functional teams—ranging from technical support to client account management—ensures that all stakeholders are aligned and that service delivery remains smooth and responsive to evolving client needs.

Nevena’s expertise extends to SAP Delivery Management and customer service operations, where she applies her skills in operations management, customer satisfaction, and service delivery optimization. Her results-driven mindset and dedication to fostering strong client relationships have consistently contributed to high levels of customer satisfaction and loyalty. With her comprehensive understanding of IT service management frameworks and her passion for process improvement, Nevena Rafa continues to be a valuable asset at Netconomy, driving excellence in service delivery and operational performance.

Nevena Rafa Work