Nesha Hicks
Senior Customer Service Advisor at Best Buy | Sacramento, California, United States
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Nesha Hicks is a seasoned professional with over 20 years of experience in delivering exceptional customer service and technical support. Currently serving as a Senior Customer Service Advisor at Best Buy, Nesha plays a pivotal role in enhancing the customer experience through her deep product knowledge and problem-solving expertise. In her current role, she manages a diverse range of customer interactions, from explaining the advantages and features of various name-brand electronics to troubleshooting complex technical issues across appliances, TVs, computers, and mobile devices. Her ability to communicate technical information clearly and effectively ensures customers feel confident and informed in their purchasing decisions.
Nesha is particularly skilled at handling both enthusiastic and dissatisfied customers with empathy and professionalism, often exceeding expectations by delivering personalized solutions and attentive service. She actively assists customers in activating mobile phones for major carriers such as AT&T, Verizon, and Sprint, ensuring seamless onboarding and setup processes. Her proficiency in critical thinking, data entry, and problem-solving allows her to efficiently resolve issues related to networking, invoicing, and account management, contributing to a smooth and positive shopping experience.
Beyond her direct customer interactions, Nesha leverages her skills in spreadsheets, calendaring, and auditing to support operational efficiency and maintain accurate records. Her expertise in phone manner, data entry, and networking complements her ability to troubleshoot technical problems swiftly, ensuring customer satisfaction and loyalty. Nesha’s dedication to providing unparalleled service aligns with Best Buy’s customer-centric ethos, making her a valuable asset to the team and a trusted advisor for customers seeking expert guidance on their technology needs.
Senior Customer Service Advisor at Best Buy in March 2016 to Present
Front Desk Supervisor - Night Auditor at Exchange Hotel in July 2021 to July 2022
Payroll Specialist at SFMTA, Payroll & Personnel Clerk in June 2009 to September 2015
Administrative Specialist at UC Davis Medical Center in January 2005 to January 2009
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Asher College, Associate of Science - AS - Business Administration, October 2026
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Calendars
Office Software
Phone Etiquette
Teamwork
Skilled Multi-tasker
Advertising
Critical Thinking
Generally Accepted Accounting Principles (GAAP)
Auditing Standards
Accounting Standards
Phone Manner
System Organization
Switchboard
Job Skills
Professional Phone Skills
Payroll
Customer Interaction
Spreadsheets
Customer Retention
Problem Solving
Office Equipment
Time Management
Payments
Invoicing
Soft Skills
Customer Support
Presentation Skills
Retail Sales
Data Entry
Sensitive Information
Customer Relationship Management (CRM)
Communication
Cash Management
Planograms
Customer Service Representatives
Retail
Service Standards
Operations Management
Team Leadership
Team Building
Strategic Planning
Business Development
Business Planning
Cross-functional Team Leadership
Leadership Development
Networking
Financial Reporting
Receptionist Duties
ADP Payroll
Payroll Processing
10-Key Typing
OnQ PMS
Project Management
Customer Service
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Leadership
Public Speaking
Order Fulfillment
Financial Analysis
Business Analysis
Auditing
Financial Accounting
Accounting
Analytical Skills
Data Analysis
Account Management
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Discover more about Best BuyWhat is Nesha Hicks email address?
Email Nesha Hicks at [email protected]. This email is the most updated Nesha Hicks's email found in 2026.
How to contact Nesha Hicks?
To contact Nesha Hicks send an email to [email protected]. (updated on April 25, 2025)
What company does Nesha Hicks work for?
Nesha Hicks works for Best Buy
What is Nesha Hicks's role at Best Buy?
Nesha Hicks is Senior Customer Service Advisor
What is Nesha Hicks's Phone Number?
Nesha Hicks's phone (213) ***-*328
What industry does Nesha Hicks work in?
Nesha Hicks works in the Accounting industry.
Nesha Hicks Email Addresses
Nesha Hicks Phone Numbers
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