Nekki Smith
Sr. Business Procedures Consultant II at MetLife | Tampa, Florida, United States
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Nekki Smith currently serves as a Senior Business Procedures Consultant II at MetLife, where she plays a pivotal role in enhancing associate engagement within a dynamic organization of over 1,500 employees. With a strong educational background, including a Bachelor’s degree in Community Health from Florida State University and a Master’s degree in Social Science from Florida A&M University, Nekki brings a unique blend of expertise to her role. Her career began in the medical field as a Medical Disability Specialist, and she quickly advanced to the position of Master Claim Adjudicator, where she honed her skills in performance management and conflict resolution.
In her current position, Nekki is responsible for a wide array of initiatives aimed at fostering a positive workplace culture. She expertly plans and facilitates various events, including volunteer opportunities, social gatherings, and educational sessions such as Ted Talks and Lunch & Learns. Her commitment to employee satisfaction is evident in her strategic implementation of committees and the use of tools like Qualtrics surveys to gauge employee sentiment. By organizing town halls and career conversations, Nekki ensures that associates feel heard and valued, which is crucial for staff retention and overall morale.
Her proficiency in customer service and employee rewards programs further enhances her ability to create a supportive environment. Nekki’s strategic approach to associate engagement not only boosts employee satisfaction but also aligns with MetLife’s broader goals of fostering a collaborative and inclusive workplace. As she continues to lead key projects that prioritize community involvement and professional development, Nekki Smith exemplifies the impact of dedicated leadership in the corporate landscape.
Sr. Business Procedures Consultant II at MetLife in August 2022 to Present
Care Coordinator Supervisor at MetLife in October 2019 to August 2022
Care Coordinator at MetLife in June 2017 to October 2019
Medical Disability Specialist at STATE OF FLORIDA DEPARTMENT OF HEALTH in December 2010 to June 2017
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Case Management Services
De-escalation
Referrals
Customer Service
Customer Satisfaction
Employee Rewards Programs
Performance Management
Staff Retention
Conflict Management
Medical Terminology
Decision-Making
Strategy
Policy Analysis
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Discover more about MetLifeWhat is Nekki Smith email address?
Email Nekki Smith at [email protected]. This email is the most updated Nekki Smith's email found in 2026.
How to contact Nekki Smith?
To contact Nekki Smith send an email to [email protected]. (updated on August 25, 2024)
What company does Nekki Smith work for?
Nekki Smith works for MetLife
What is Nekki Smith's role at MetLife?
Nekki Smith is Sr. Business Procedures Consultant II
What is Nekki Smith's Phone Number?
Nekki Smith's phone (305) ***-*249
Nekki Smith Email Addresses
Nekki Smith Phone Numbers
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