Neka Walker
Operations Manager at Maximus | Mauldin, South Carolina, United States
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Neka Walker is a high-performing Operations Manager at Maximus, where she leverages over eight years of extensive experience to drive operational excellence and enhance profitability. In her current role, Neka oversees a dynamic team of supervisors, ensuring that they not only meet but exceed the expectations set forth by both clients and the company. Her expertise in data analysis and performance monitoring allows her to track and evaluate supervisor performance against predetermined Key Performance Indicators (KPIs), facilitating a culture of accountability and continuous improvement.
Neka is particularly adept at developing and streamlining procedures, which has been instrumental in optimizing workflows and enhancing operational accuracy. By implementing robust Standard Operating Procedures (SOPs), she has successfully reduced inefficiencies and improved team productivity. Her dedication to quality assurance and customer onboarding ensures that every client interaction is handled with the utmost professionalism, reinforcing Maximus’s commitment to delivering exceptional service.
In addition to her operational responsibilities, Neka plays a crucial role in training and mentoring her supervisors, providing ongoing support and constructive feedback to foster their professional growth. Her resourcefulness as a project manager shines through in her ability to thrive in fast-paced, ever-changing environments, where she consistently delivers results that align with the company’s strategic objectives. With a strong focus on call center development and start-up initiatives, Neka is not only shaping the future of her team but also contributing significantly to the overall success of Maximus in the competitive landscape of business operations.
Operations Manager at Maximus in October 2020 to Present
Principal Owner at Neena Jay Tax in January 2014 to August 2023
Process Manager at Esurance in April 2018 to September 2020
Interim Management Specialist at Verizon in November 2016 to June 2018
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Greenville Technical College, Associate's degree, July 2026
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Business Analysis
Financial Analysis
Data Analysis
Account Management
Auditing
Standard Operating Procedure (SOP)
Customer Service
Contact Centers
Management
Process Improvement
Customer Onboarding
Microsoft Office
Quality Assurance
Project Management Training
Operations Management
Call Center Administration
Call Center Development
Call center start-up
Supervisory Skills
Time Management
Team Building
Training
Communication
Coaching
Supervisory Management
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Discover more about MaximusWhat is Neka Walker email address?
Email Neka Walker at [email protected] and [email protected]. This email is the most updated Neka Walker's email found in 2026.
How to contact Neka Walker?
To contact Neka Walker send an email to [email protected] or [email protected]. (updated on August 25, 2024)
What company does Neka Walker work for?
Neka Walker works for Maximus
What is Neka Walker's role at Maximus?
Neka Walker is Operations Manager
What is Neka Walker's Phone Number?
Neka Walker's phone (839) ***-*367
What industry does Neka Walker work in?
Neka Walker works in the Public Relations & Communications industry.
Neka Walker Email Addresses
Neka Walker Phone Numbers
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