Navin Phagoe
Manager Business Change, Quality and Reporting Digital Commerce CS at Worldline Merchant Services | Amsterdam Area
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Navin Phagoe currently serves as the Manager of Business Change, Quality, and Reporting within the Digital Commerce Customer Service (CS) division at Worldline Merchant Services. In this strategic leadership role, Navin oversees a dynamic, multi-disciplinary team comprising change managers, quality assurance specialists, and data scientists. His primary focus is on driving transformative initiatives that enhance operational efficiency, elevate customer experience, and foster a culture of continuous improvement within the COO organization of Digital Commerce. Leveraging his extensive 15-year background in management consulting across various sectors, Navin brings a robust expertise in project and change management, strategic planning, and business analysis to his role.
His key projects often involve implementing innovative process optimization frameworks, deploying data-driven reporting solutions, and aligning quality management practices with overarching business objectives. Navin’s proficiency in program management and governance ensures that these initiatives deliver measurable value while mitigating risks associated with large-scale change. His deep understanding of financial services and IT strategy enables him to bridge the gap between technology and business, facilitating seamless digital transformation efforts. Known for his strong communication skills and collaborative approach, Navin effectively connects cross-functional teams across borders, fostering a results-oriented environment that supports Worldline’s strategic growth in digital commerce. His leadership not only accelerates operational excellence but also positions the organization to adapt swiftly to evolving market demands, ensuring sustained competitive advantage in the digital payments landscape.
Manager Business Change, Quality and Reporting Digital Commerce CS at Worldline Merchant Services in December 2021 to Present
Sr Transformation Manager/Domain Responsible Digital Commerce CS at Worldline Global in November 2020 to October 2021
Business Change Manager Operational Strategy & Change at Worldline Global in February 2020 to November 2020
Manager | Human Capital | Organisation Transformation at Deloitte Consulting in June 2017 to January 2020
Senior Consultant FSI at Lodestone Management Consultants in December 2015 to May 2017
PTO (Personal Time Off) at Travel in August 2014 to August 2015
Managing Consultant Strategy & Transformation - Organization & People (Change Management) at IBM Global Business Services in May 2013 to July 2014
Senior Consultant Financial Services at Capgemini in October 2007 to April 2013
Project Office Consultant Group IT at The HEINEKEN Company in July 2006 to July 2007
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Vrije Universiteit Amsterdam (VU Amsterdam), MSc, August 2026
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Business Process Improvement
Business Analysis
PRINCE2
Stakeholder Management
Process Management
Change Management
Requirements Analysis
Banking
Payments
Business Process
Management Consulting
Strategy
Dependable Team Player
Business Transformation
Management
Consulting
Project Management
Business Strategy
Program Management
Financial Services
Governance
IT Strategy
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Discover more about Worldline Merchant ServicesWhat is Navin Phagoe email address?
Email Navin Phagoe at [email protected] and [email protected]. This email is the most updated Navin Phagoe's email found in 2026.
How to contact Navin Phagoe?
To contact Navin Phagoe send an email to [email protected] or [email protected]. (updated on March 06, 2025)
What company does Navin Phagoe work for?
Navin Phagoe works for Worldline Merchant Services
What is Navin Phagoe's role at Worldline Merchant Services?
Navin Phagoe is Manager Business Change, Quality and Reporting Digital Commerce CS
What is Navin Phagoe's Phone Number?
Navin Phagoe's phone (**) *** *** 403
What industry does Navin Phagoe work in?
Navin Phagoe works in the Information Technology & Services industry.
Navin Phagoe Email Addresses
Navin Phagoe Phone Numbers
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