Nancy Kado
Dealership Customer Experience Manager at Porsche Fort Myers | Detroit Metropolitan Area
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Nancy Kado serves as the Dealership Customer Experience Manager at Porsche Fort Myers, where she leverages her extensive background in corporate training and business operations to elevate customer satisfaction and loyalty. With a steadfast commitment to maintaining the dealership's high standards of excellence, as evidenced by its impressive JD Power customer satisfaction ratings, Nancy plays a pivotal role in shaping the customer journey. Her expertise in conflict resolution and leadership development enables her to build strong relationships with both current and prospective Porsche customers, ensuring that every interaction reflects the brand's luxury ethos.
In her current role, Nancy oversees the Front Desk Reception area, where she emphasizes the importance of hospitality and first impressions. She is dedicated to creating an inviting atmosphere for visitors, which is crucial in the luxury automotive sector. Nancy is also adept at managing escalated customer concerns, employing her skills in organizational initiatives and call evaluations to resolve issues efficiently and effectively. Her proficiency with tools such as Verint Impact 360 and Oaisys enhances her ability to monitor and improve customer interactions, ensuring that the dealership not only meets but exceeds expectations.
Key projects under Nancy's leadership include the implementation of training programs designed to enhance staff engagement and customer service skills, fostering a culture of excellence throughout the dealership. Her instructional design expertise allows her to tailor these programs to meet the unique needs of the automotive industry, ensuring that every team member is equipped to deliver an unparalleled customer experience. Through her strategic initiatives and unwavering dedication, Nancy Kado continues to drive Porsche Fort Myers toward new heights of customer satisfaction and operational success.
Dealership Customer Experience Manager at Porsche Fort Myers in September 2024 to Present
Design & Delivery Specialist at The Dako Group in May 2023 to September 2024
Mortgage Training Specialist at Envoy Mortgage in August 2021 to November 2022
Client Success Manager at Class Valuation in October 2019 to July 2021
Corporate Trainer at Mortgage Center in April 2016 to October 2018
Servicing Trainer III at Flagstar Bank in April 2009 to April 2016
Servicing Trainer Level I & II at Flagstar Bank in April 2005 to April 2009
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Warren High School
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Instructional Design
Instructor-led Training
Customer Service
Content Development
Banking
Project Management
Call Center Experience
Learning Management System
Salesforce
Public Speaking
Mentorship
Coaching
Training & Development
Conflict Resolution
Professional Development
Leadership Development
New Hire Onboarding
Mortgage Servicing
New Hire Training
WebEx
Webinar-Led Training
Mortgage Compliance
Call Evaluations
Needs Analysis
User/Reference Guide Development
Business Process Writing
Operational Assessment
Organizational Assessment
Organizational Initiatives
Black Knight/MSP
PeopleSoft CRM
Western Union Phone Pay
Cisco Finesse
Cisco Jabber
Verint Impact 360
Oaisys
Glenn/GCC
GoTo Meeting
MORTRAC
Core Logic/SMART
Cystal Reports
MiCollab
MiTel
Mortgage Builder
Ignite
Basecamp
FICS
PolicyTech
KeePass
ShareFile
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Discover more about Porsche Fort MyersWhat is Nancy Kado email address?
Email Nancy Kado at [email protected] and [email protected]. This email is the most updated Nancy Kado's email found in 2026.
How to contact Nancy Kado?
To contact Nancy Kado send an email to [email protected] or [email protected]. (updated on August 25, 2024)
What company does Nancy Kado work for?
Nancy Kado works for Porsche Fort Myers
What is Nancy Kado's role at Porsche Fort Myers?
Nancy Kado is Dealership Customer Experience Manager
What is Nancy Kado's Phone Number?
Nancy Kado's phone (**) *** *** 343
What industry does Nancy Kado work in?
Nancy Kado works in the Financial Services industry.
Nancy Kado Email Addresses
Nancy Kado Phone Numbers
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