Naimi Iman
Operations Manager at Accenture | WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Naimi Iman is a seasoned Subject Matter Expert at Accenture, where she leverages her extensive experience in strategic planning, data analysis, and operations management to drive impactful client solutions. In her current role, Naimi specializes in optimizing resource allocation and workload forecasting through advanced data analytics, ensuring that project delivery aligns with client expectations and organizational SLAs. Her proactive approach has enabled her to achieve an impressive 96% service coverage, demonstrating her expertise in predictive modeling and capacity planning. Naimi’s ability to analyze complex datasets and translate insights into actionable strategies has been instrumental in refining forecast trends and maintaining an average SLA adherence of 86.87%.
Her leadership extends beyond data analysis; she excels in building high-performing teams, fostering a culture of continuous improvement, and managing performance metrics that enhance customer satisfaction. Naimi’s keen attention to detail and strategic thinking underpin her success in resolving client escalations efficiently by analyzing headcount distribution, shift timing, and operational workflows across multiple client accounts. Her passion for data management and her commitment to professional development make her a valuable asset in delivering innovative solutions within the fast-paced consulting environment. Whether leading small teams or managing complex projects, Naimi’s expertise in performance management, customer service management, and operations ensures that her contributions consistently drive operational excellence and client success at Accenture.
Operations Manager at Accenture in September 2023 to Present
Team Lead at Accenture in February 2021 to September 2023
Team Coach at Accenture in January 2020 to February 2021
Subject Matter Expert at Accenture in October 2019 to January 2020
Content Review Specialist at Zenith Infotech in September 2016 to October 2019
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Curtin University Malaysia, Diploma of Occupational Health and Safety, July 2026
SMK Bandar Tun Hussien Onn 2, SPM, July 2026
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Strategic Thinking
Records Management
Document Management
Key Performance Indicators
Attention to Detail
Onboarding
Employee Training
Customer Satisfaction
Collaborative Problem Solving
Presentations
Performance Management
Customer Service Management
Quality Assurance
Team Management
Building Leadership Teams
Small Team Management
Operations Management
Data Analysis
Communication
Customer Service
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Discover more about AccentureWhat is Naimi Iman email address?
Email Naimi Iman at [email protected] and [email protected]. This email is the most updated Naimi Iman's email found in 2026.
What is Naimi Iman phone number?
Naimi Iman phone number is 0102105419.
How to contact Naimi Iman?
To contact Naimi Iman send an email to [email protected] or [email protected]. If you want to call Naimi Iman try calling on 0102105419. (updated on January 17, 2025)
What company does Naimi Iman work for?
Naimi Iman works for Accenture
What is Naimi Iman's role at Accenture?
Naimi Iman is Operations Manager
What industry does Naimi Iman work in?
Naimi Iman works in the Information Technology & Services industry.
Naimi Iman Email Addresses
Naimi Iman Phone Numbers
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