Naa T
Strategic Enterprise Customer Success Manager at DocuSign | Gilbert, Arizona, United States
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Naa T is a highly accomplished Strategic Enterprise Customer Success Manager at DocuSign, where she plays a pivotal role in fostering long-term client relationships and driving substantial business growth. Leveraging over eight years of SaaS experience, Naa T specializes in customer retention, product adoption, and account expansion within complex, multi-region enterprise environments. Her current role involves managing a diverse portfolio valued at over $10 million, where she consistently executes strategic upsells, proactive renewal strategies, and tailored success plans to ensure client satisfaction and maximize value realization.
At DocuSign, Naa T has led several key initiatives that have significantly enhanced client outcomes. She spearheaded the development of Centers of Excellence focused on eSignature governance and technical support, streamlining document workflows and reducing processing times by 30%. Her multi-tiered engagement strategies have not only increased ROI but also fostered deeper integrations of DocuSign solutions across global organizations. Her expertise in leveraging tools like Gainsight and CRM platforms enables her to proactively identify growth opportunities, mitigate risks, and deliver personalized onboarding, training, and customer demos that resonate with enterprise stakeholders.
Naa T’s strategic approach emphasizes cross-functional collaboration, effective communication, and data-driven decision-making, which have collectively contributed to a 75% account growth rate and 100% retention across her portfolio. Her ability to align client needs with innovative SaaS solutions positions her as a trusted advisor, continuously driving customer success and expanding enterprise use cases. With her comprehensive skill set and industry insights, Naa T remains committed to delivering delightful client experiences while achieving measurable business results in the fast-evolving digital signature landscape.
Strategic Enterprise Customer Success Manager at DocuSign in August 2021 to Present
Senior Customer Success Manager at CareerBuilder in September 2019 to August 2021
Customer Success Manager I at Demandforce in November 2014 to August 2019
Customer Retention Specialist at Demandforce in February 2013 to November 2014
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The University of Iowa Tippie College of Business, Bachelor of Business Administration - BBA, October 2026
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Client Accounts
Strategic Accounts
Change Management
Cross-team Collaboration
B2B Integration
Client Relations
Product Adoption
Gainsight
Consulting
Project Management
Customer Escalation Management
Strategic Thinking
Negotiation
Problem Solving
effective communication
Time Management
Attention to Detail
Customer Relations
Customer Service
Process Improvement
Operations Management
Business Development
Strategy
CRM
Event Planning
SaaS
Social Media
Customer Retention
Customer Experience
Customer Insight
Sales
Pre-sales
Sales Process
Adobe Photoshop
Adobe Illustrator
Adobe Indesign CC
Adobe Premiere Pro
Customer Relationship Management (CRM)
Relationship Building
Start-ups
Account Management
Communication
Analytical Skills
Customer Satisfaction
Cold Calling
Leadership
Customer Engagement
Data Analysis
Training
Customer Demos
Onboarding
Customer Onboarding
Client Onboarding
User Adoption
Adoption
Recruiting
Public Speaking
Presentation Skills
Microsoft PowerPoint
Presentations
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Discover more about DocuSignWhat is Naa T email address?
Email Naa T at [email protected] and [email protected]. This email is the most updated Naa T's email found in 2026.
How to contact Naa T?
To contact Naa T send an email to [email protected] or [email protected]. (updated on May 20, 2025)
What company does Naa T work for?
Naa T works for DocuSign
What is Naa T's role at DocuSign?
Naa T is Strategic Enterprise Customer Success Manager
What is Naa T's Phone Number?
Naa T's phone (602) ***-*397
What industry does Naa T work in?
Naa T works in the Computer Software industry.
Naa T Email Addresses
Naa T Phone Numbers
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